EQUILLA LOVE

678-***-****

adtk7g@r.postjobfree.com · linkedin.com/in/equillanahdyalove

Detail oriented professional dedicated to exceptional customer experiences through quality and efficiency. Driven by results. Skilled in time management, team building, and proficiency. Strong customer service background. Strong history in remote work.

EXPERIENCE

AUGUST 2021 – PRESENT

ACCOUNT SUPPORT ANALYST, BRAINTRUST

Facilitated launch of public token

Supports the Infrastructure team with invoicing and inclusion of community members

Engage on Discord with token holders and members of interest

Assisted in successful integration of web-based platforms

Monitored the withdrawal process of tokens to ensure a timely completion to external wallets

Revamped help center for community members to fully understand how to use their tokens and the process of governance

MARCH 2021 – MAY 2021

CUSTOMER SUPPORT SPECIALIST; CONTRACT, MEMBERSPACE

Work with a remote team to offer ongoing support of SaaS

Use of G Suite, Help Scout, Basecamp, and Loom for daily operations

Assisted in successful integration of web-based platforms

Provided email support to customers

Used basic HTML & CSS to provide quick, detailed support

Direct point of contact for all future, present, and past residents

AUGUST 2018 – OCTOBER 2020

PROPERTY MANAGEMENT ASSISTANT, relay properties

Remotely managed 16 properties with over 300 units

Leased vacant units and focused on tenant retention

Coordinated all move-ins and move-outs

Maintenance liaison

Direct point of contact for all future, present, and past residents

Use of CRM tools such as AppFolio, Aptly and Monday,

Daily workflow included the use of G Suite, Zoom and Microsoft Office,

Administrative duties such as bill pay through QuickBooks, mail pickup, and bank deposits

Recruited vendors, contractors, and employees to help with daily tasks

JUNE 2018 – MARCH 2021

FLIGHT ATTENDANT, skywest airlines

●Assist company in efficient operation of business

●Ensure safety and timeliness

●Provide excellent customer service

●Use of digital products to best assist customers

●Use of iOS devices for customer service

●Tailor experiences to the needs of the customer

●Create a safe, understanding space for concerned customers

AUGUST 2016 – JUNE 2018

E911 COMMUNICATIONS OFFICER I, fulton county government

●Assist citizens through major incidents

●Community engagement through public safety

●Control situations through emergency management

●Use of PC and phone systems to perform daily tasks

AUGUST 2016 – JUNE 2018

WORK FROM HOME CUSTOMER SERVICE REP, AMAZON.COM

•Assisted consumers with product knowledge, general customer service, and overall satisfaction.

•Handled customer complaints and inquiries

•Use of PC and VPN to perform daily tasks

•Identifying, escalating priority issues and reporting to the high-level management.

OCTOBER 2015 – AUGUST 2016

VISUAL MERCHANDISER LEADER, target

●Set service and presentation goals for team

●Assess business needs based upon store’s weekly goals

●Team development

●Use of Apple iPhone for daily tasks

●Leader in onboarding and training

SEPTEMBER 2013 – APRIL 2016

VISUAL MERCHANDISER, nike

●Execute store layout according to company-wide directive

●Service consumers through personal shopping, custom fittings, and health assessments

●Onboarding new employees and developmental trainings for existing employees

●Member of the special team "Women's Lineup" responsible for making the female consumer's experience one of a kind. In this role I am challenged to figure out the best way to market our product and cater to the female shopper.

●Use of iOS to assist in daily job functions

EDUCATION

MAY 2021

DIVERSITY, EQUITY, AND INCLUSION IN THE WORKPLACE CERTIFICATE, university of south florida

CERTIFICATE FOR THE HOSPITALITY & TOURISM MANAGEMENT, Florida atlantic university

MAY 2013

INTERNATIONAL STUDIES DIPLOMA, north atlanta high school

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