Flight Attendant Customer Service
Resume:
EQUILLA LOVE
*******.****@*****.*** · linkedin.com/in/equillanahdyalove
Detail oriented professional dedicated to exceptional customer experiences through quality and efficiency. Driven by results. Skilled in time management, team building, and proficiency. Strong customer service background. Strong history in remote work.
EXPERIENCE
AUGUST 2021 – PRESENT
ACCOUNT SUPPORT ANALYST, BRAINTRUST
Facilitated launch of public token
Supports the Infrastructure team with invoicing and inclusion of community members
Engage on Discord with token holders and members of interest
Assisted in successful integration of web-based platforms
Monitored the withdrawal process of tokens to ensure a timely completion to external wallets
Revamped help center for community members to fully understand how to use their tokens and the process of governance
MARCH 2021 – MAY 2021
CUSTOMER SUPPORT SPECIALIST; CONTRACT, MEMBERSPACE
Work with a remote team to offer ongoing support of SaaS
Use of G Suite, Help Scout, Basecamp, and Loom for daily operations
Assisted in successful integration of web-based platforms
Provided email support to customers
Used basic HTML & CSS to provide quick, detailed support
Direct point of contact for all future, present, and past residents
AUGUST 2018 – OCTOBER 2020
PROPERTY MANAGEMENT ASSISTANT, relay properties
Remotely managed 16 properties with over 300 units
Leased vacant units and focused on tenant retention
Coordinated all move-ins and move-outs
Maintenance liaison
Direct point of contact for all future, present, and past residents
Use of CRM tools such as AppFolio, Aptly and Monday,
Daily workflow included the use of G Suite, Zoom and Microsoft Office,
Administrative duties such as bill pay through QuickBooks, mail pickup, and bank deposits
Recruited vendors, contractors, and employees to help with daily tasks
JUNE 2018 – MARCH 2021
FLIGHT ATTENDANT, skywest airlines
●Assist company in efficient operation of business
●Ensure safety and timeliness
●Provide excellent customer service
●Use of digital products to best assist customers
●Use of iOS devices for customer service
●Tailor experiences to the needs of the customer
●Create a safe, understanding space for concerned customers
AUGUST 2016 – JUNE 2018
E911 COMMUNICATIONS OFFICER I, fulton county government
●Assist citizens through major incidents
●Community engagement through public safety
●Control situations through emergency management
●Use of PC and phone systems to perform daily tasks
AUGUST 2016 – JUNE 2018
WORK FROM HOME CUSTOMER SERVICE REP, AMAZON.COM
•Assisted consumers with product knowledge, general customer service, and overall satisfaction.
•Handled customer complaints and inquiries
•Use of PC and VPN to perform daily tasks
•Identifying, escalating priority issues and reporting to the high-level management.
OCTOBER 2015 – AUGUST 2016
VISUAL MERCHANDISER LEADER, target
●Set service and presentation goals for team
●Assess business needs based upon store’s weekly goals
●Team development
●Use of Apple iPhone for daily tasks
●Leader in onboarding and training
SEPTEMBER 2013 – APRIL 2016
VISUAL MERCHANDISER, nike
●Execute store layout according to company-wide directive
●Service consumers through personal shopping, custom fittings, and health assessments
●Onboarding new employees and developmental trainings for existing employees
●Member of the special team "Women's Lineup" responsible for making the female consumer's experience one of a kind. In this role I am challenged to figure out the best way to market our product and cater to the female shopper.
●Use of iOS to assist in daily job functions
EDUCATION
MAY 2021
DIVERSITY, EQUITY, AND INCLUSION IN THE WORKPLACE CERTIFICATE, university of south florida
CERTIFICATE FOR THE HOSPITALITY & TOURISM MANAGEMENT, Florida atlantic university
MAY 2013
INTERNATIONAL STUDIES DIPLOMA, north atlanta high school
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