Service Representative Production Operator

Latora Conway

*** ****** ******

Danville, VA ***40

Phone: 434-***-****

Email: ************@*****.***

Employment History

Account Representative

PRA Group, June 2020 - Present 2 yeas 4 months I DVRO

Assist outbound and inbound customers calls with delinquent accounts and attempt to secure payment by setting up payment plans, processed ACH and debit cards payments. Also disputed accounts with inaccuracies, mailed customers paid in full and settlement letters.. Knowledgeable in( FDCPA) Fair Debt Collection policy and credit bureau policy.

Production Operator Inspector

10/2018 - 07/2020 Nestle, USA Danville, VA

Inspect stuffed pasta once it processed to make sure they are formed correctly, have no defects . Also, I was responsible for setting up the Cooler area and stocking it with the proper sanitation equipment, documented temperature check and daily waste.

Customer Service Representative-Desktop Support Tech

09/2015 – 06/2019 Conduent Raleigh, NC

I enrolled Medicare Part D members into various iMedicare plans. Educated members on benefits and services offered through Humana Pharmacy. Also, I filled Humana members mail order Pharmacy prescriptions and processed electronic payments. Assisted customers with desktop applications support.

Customer Service Associate

09/2013 - 08/2015 Savannah College of Arts and Design COMPASS GROUP Savannah, GA

Responsibilities I was responsible for setting up and adding meals tickets to students meal accounts, verified international students enrollment services.

Quality Auditor

09/2010 - 08/2013 Unilin Danville, VA

Unilin is a Mohawk company that manufacture laminate flooring. I was responsible for inspecting laminate flooring for varies defects such as deflam, splintering edges and the correct color stain. Using different gauges to check the beveled edges and the thickness of the boards.

Shift Manager

08/2008 - 03/2013 3M35 McDonald's Piney Forest, Danville, VA

I was responsible for opening the store up in the mornings, bank deposits, shift scheduling and supervised the morning and mid shift crew.. Also, l did truck orders and trained the crew on new items.

Education and Training

Issuing Institution Location Degree Received Course of Study

Danville Community College Danville, VA 2 Years of College or a Technical or Vocational School

PHARMACY TECH

Technical Certificate

George Washington High School. Danville VA. Diploma

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