Ashley Mercado Williams
Customer Service Guru
Tampa, FL 33619
******************@*****.***
Jack of all trades and always on board to learn also very good at anything I do I will never be a let down.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Am Luxury Touch LLC - Tampa, FL
November 2017 to Present
Data entry, collection's, accounting,
Customer Service Representative
Wipro Health Plan Services - Tampa, FL
September 2020 to December 2021
Remote work from home answering inbound calls and answering them to the best of my trained skills or warm transfer them to the correct department.
Janitor/Cleaner
Gambrell Cleaning llc - Zephyrhills, FL
May 2018 to November 2020
Commercial cleaning and residential cleaning dusting, mopping, sweeping, vacuuming sanitizing, to waxing floors and organizing
General Manager
Empire Custom ink LLC - Tampa, FL
April 2015 to December 2018
Data entry, and payroll
Customer Service Representative/Call Center
Event's On Demand Catering and Event planning co - Temple Terrace, FL November 2015 to January 2018
Event Planner, and organizer
Retail Sales Associate
Walmart - Tampa, FL
April 2004 to July 2014
Sales
Vector Marketing - Tampa, FL
January 2009 to March 2011
Inbound, outbound and door to door sales
Education
General studies
Blake High School - Tampa, FL
August 1999 to May 2002
Skills
• Customer Care (10+ years) (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Service (10+ years)
• retail sales (10+ years)
• inventory (10+ years)
• Team Building (10+ years)
• Scheduling (10+ years)
• Operations (10+ years)
• Inventory Management (10+ years)
• Training (10+ years)
• Payroll (10+ years)
• Word (5 years)
• Microsoft Word (10+ years)
• Sales Experience (10+ years)
• Telemarketing (8 years)
• English
• Cashiering (10+ years)
• Outbound Sales (10+ years)
• Profit & Loss (10+ years)
• Door-to-Door Experience (10+ years)
• Sales Management
• Event Planning
• Door-to-Door Experience
• Event Planning (10+ years)
• Outbound Sales (10+ years)
• Outside Sales (10+ years)
• Profit & Loss
• Sales Management (10+ years)
• Cold Calling (8 years)
• Microsoft Excel
• Sales
• Microsoft Office
• Order entry
• Inside Sales
• Purchasing
• Business Development
• Salesforce
• Microsoft Outlook
• Pricing
• Driving
• Delivery driver experience
• Box truck
• Google Suite
• Windows
• Recruiting
• B2B Sales
• Merchandising
• Management
• Typing
• Transportation (1 year)
Certifications and Licenses
Driver's License
CDL