Customer Service Sales Representative

PR

PHIL ROCKEY

*********@*****.*** 941-***-**** Sarasota, FL 34237

Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick- paced. Proponent of team-based sales efforts.

High-performing sales professional with over 10 years of experience in sales . Known for contributions of territory growth and focus on customer satisfaction. Extensive outside sales experience proven to manage and grow customer relationships to expand customer base.

Territory sales

Product and service knowledge

Relationship selling

On-site product demonstrations

Mr. Greens Produce Miami, FL

Sales Representative

02/2022 - Current

Followed-up with clients after installations to assess quality service and customer satisfaction.

Fostered relationships with customers to expand customer base and retain business.

Contacted new and existing customers to outline benefits of products. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

ATCO Inc Sarasota, FL

General Manager

04/2021 - 02/2022

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Administered employee discipline through verbal and written warnings. Trained employees on duties, policies and procedures. Developed service and sales strategies to improve retention and revenue. Supervised employees through planning, assignments and direction. Recruited, interviewed and hired qualified staff for open positions. H.T. Hackney Tampa, FL

Sales Representative

06/2013 - 04/2021

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Answered incoming telephone calls to provide store, products and services information.

Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations. Used technology resources to assist customers in locating and selecting items.

Assisted teammates with sales-processing tasks to meet daily sales goals. Developed trusting relationships with customers by making personal connections.

Summary

Skills

Experience

Increased purchase amounts by cross-selling with similar products. Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs. Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.

Conway Christian Prep Orlando, FL

High School Diploma

06/1987

Education and Training

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