Restaurant Team Customer Service

Claudia Pekarek

760-***-**** **********@*****.*** 2000 E Main St. Apt 11, El Cajon, California Summary

Industrious Fast Food General Manager with over 20 years of experience, and who also ensures efficient daily operations in often fast-paced settings. Adept at monitoring all typical restaurant activities including daily register tallies and staff hiring duties. Specialize in maintaining high customer satisfaction rates and dealing with customer service issues. Experience

Taco Bell San Diego, CA

General Manager 07/2021 - Present

Control day-to-day operations by scheduling, ordering, and developing the restaurant team members. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Maintained excellent attendance record, consistently arriving to work on time. Served customers and followed outlined steps of service. El Pollo Loco La Mesa, CA

General Manager 02/2015 - 08/2021

Ensure that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.

Ensure that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.

Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.

Oversaw daily operations to ensure high levels of productivity. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Taco Bell San Diego, CA

General Manager 11/2012 - 06/2015

Identified issues, analyzed information and provided solutions to problems. Carried out day-day-day duties accurately and efficiently. Supervised work of contracted employees to keep on task for timely completion. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Jack in the Box El Cajon, CA

General Manager 10/2003 - 11/2012

Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.

Ensures food quality and 100% customer satisfaction. Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security. Report to, and attend regular meetings with area managers or head office representatives. Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets. Skills

Management, Customer service, Critical Thinking, Teamwork, Leadership, Problem Solving Languages

English, Spanish

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