Service Agent Customer
Resume:
Kathryn Harlan Miller
Plant City, Florida 33563
************@*******.***
Professional Experience
Teletech Holdings Inc. Englewood, Colorado 2021-Present
Billing and Claims Agent/CSA
Checking each insurance payment for accuracy and compliance with contract discount.
Following up on unpaid claims within standard billing cycle timeframe.
Reviewing patient bills for accuracy and completeness and obtaining any missing information.
Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
FirstSource Healthcare Salt Lake City, Utah 2020-2021
Claims Benefit Specialist
Examines information including, but not limited to, authorizations, payments, denials, coordination of benefits and eligibility.
Interpret and process adjustments in accordance with company policies and procedures.
Review basic pended claims to determine the appropriateness of the claim status.
Research customer information by effectively gathering documentation needed to process claims and adjustments and routes to appropriate department or queue.
Amazon Tampa, Florida 2020-2020
Customer Service Agent/Shipping and Delivery Support
Verifying account security, process returns, replacements and refunds on customer accounts.
Assisting with unauthorized payment issues and properly forwarding them to the correct handling department.
Obtaining customer complaints as well as positive feedback and positively handling the situations.
Locating missing packages, dealing with driver issues and solving them, routing the drivers in the right direction.
Allstate Insurance Company Atlanta, Georgia 1992-2004
Insurance Sales Agent/Property and Casualty
Develop and manage customer relationships and serve as a resource to customers on all Allstate’s products and services.
Establish and maintain relationships with lead sources and settlement service providers.
Develop and maintain business relationships with internal and external referral sources.
Handle inbound service calls by providing accurate and complete information.
Sell and complete applications, as well as bind automobile policies for clients, including new business, renewals and endorsements.
Understand, promote and remain current on company underwriting guidelines, announcements and memos related to changes in company policies and procedures.
Education, Awards and Accomplishments
Purdue Global University West Lafayette, Indiana 2021-Present
Southern Technical College Tampa, Florida 2019-2020
Medix School Marietta, Georgia 1995-1997
Dobyns-Bennett Kingsport, Tennessee 1986-1989
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