Support Agent Data Entry

DYLAN HANNAH

Manufacturing and Supply Chain Specialist

MORRISTOWN, TN

(423) - 839-1017

**************@*****.***

OBJECTIVE

A diligent, goal-oriented, and enthusiastic professional seeking a full-time position which promotes personal growth, career experience, and rewards excellence.

EDUCATION —

EXPERIENCE

Morristown Hamblen West Highschool, Morristown TN

August 2013 – May 2017

3.9 GPA

K E Y S K I L L S —

Interpersonal Communications

Critical Thinking and Problem Solving

Teamwork and Collaboration

Time Management

Computer Literacy

Strong Work Ethic and Attention to Detail

Oral and Written Communication

Customer Service and Relationship Management

Inventory Management

Shipping and Receiving Product Management

Data Entry

Google Suite

Microsoft Office

March 2021 – December 2021

Customer Support Agent • Intuit QuickBooks

Handled inbound service calls

Drove excellent customer service and satisfaction via phone, text, and email communication.

Efficiently managed customer complaints by providing appropriate solutions and alternatives.

Actively generated clientele by building sustainable relationships and trust with customer accounts through open and interactive communication

Maintained accurate records or customer interactions, accounts, and profiles with appropriate documentation

January 2021 – March 2021

Material Handler • Petoskey Plastics

Received incoming shipment and material, and verified PO to track accurate shipments, shortages, damages, and defects

Operated an RFID Scanning Gun for inventory control, inbound/outbound online orders

Loaded corrugated boxes and serialized containers onto the conveyor

Retrieved full case cartons from the conveyor and stocked into reserve locations

Retrieved units from full case cartons and loaded/scanned into divided containers.

Packed orders for delivery to customers, in a safe manner that minimized damage or errors within orders

January 2020 – December 2020

Shipping Associate • Inteplast

Monitored completions of outbound shipments.

Maintained audit accuracy on orders for loading/shipment.

Labelled orders and packing slips to their respective pallets and shipments.

Maintained efficient various data related to shipping documents into the automated Warehouse Management System (WMS)

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