Customer Service Representative

CUSTOMER SERVICE PROFESSIONAL

Self-motivated bilingual professional offering strong work ethic and an ability to complete tasks in a timely manner with over 15 years of experience in customer service experience. Proven ability to manage multiple projects in a fast-paced work environment. Fosters positive relationships internally across all levels of management and externally with clients and business professionals.

PROFESSIONAL EXPERIENCE

Culver medical Group (MedScribe) (Temp), Patient Registration Agent

Rochester, NY (8/2022 – 10/2022)

Check In/Check Out Patient

Process all incoming and outgoing paperwork

Schedule Imaging for patients through Microsoft Outlook

Refill scripts

Ensuring all residents receive FYI, Labs/Orange sheets

Contact patients regarding missed appointments and/or schedule appointments

H & R Block, Customer Service Representative

Rochester, NY (11/2008 – 3/2020)

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and /or scheduling appointments

Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific personnel

Receive payments and record receipts for services

Hear and resolve complaints from customers or the public

Perform administrative support tasks such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets or documents

File and maintain records

Keep a current record of staff members, such as whereabouts and availability

Provide information about establishment such as location of department or offices, employees within organization, or services provided

Crown Plaza Hotel, Front Desk Attendant

Orlando, Florida (9/2006 – 11/2008)

Maintain a comprehensive and detailed record of all rooms using Oracle OPERA software

Arrange guests transportation to various venues as well as tour attractions in the Orlando area

Coordinate the placement of complimentary flowers, gift boxes and champagne for newly arriving guests increasing the guests satisfaction rate by 35%

Answer guests questions via phone and/or in person providing exceptional customer service

EDUCATION

Edison Tech Occupational Center – HS Diploma 1993

Everest Institute, Rochester NY (10/1996) AS Business Administration

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