Sales Associate Customer Service

EXPERIENCE

EDUCATION

SKILLS

Edward Roberts

910-***-**** *****************@*****.*** Wilmington, N.C. 28411 E cient professional with 36 years of work experience and a proven knowledge of team building, branding and new business development. Aiming to leverage my abilities to successfully ll management role at your company. MANAGER OWNER

Roberts Auto Glass

Wilmington, N C.

January 2000 - October 2018

Developed strong one on one relationship with each customer in person or phone, with precise knowledge of products, pricing and timeliness to job completion.

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• Maintained relationships with over 20 business clients by regular sales calls, phone calls, and emails. Strived to increase bottom line through marketing and advertising with promotional items, radio, website, print ads, phonebook, and yers

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Responsible for ordering, receiving, and processing all parts and sundries to e ciently perform each job with a strong focus on cost.

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Maintained highest level of quality for each job performed by working closely with employees focusing on a team based attitude.

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Performed all accounting responsibilities to include invoicing, monthly statements, payroll, banking, and general book keeping.

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SALES ASSOCIATE

The Gentry House

Wilmington, N.C.

October 1998 - February 2000

Greeted customers daily, responding to inquiries helping them make decisions about purchasing and providing them with exceptional customer service.

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• Handled invoicing for each transaction for cash, credit, and acount customers.

• Set up and maintained displays of products, producing a neat, clean, coherent, functional sales oor. BACHELOR OF SCIENCE (B.S.) IN BUSINESS ECONOMICS

University of North Carolina at Wilmington, Wilmington, NC Jun 1993

• Upselling and cross selling techniques Maintained relationships with multiple product vendors focusing on delivery times and cost.

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Owned 4th generation family business with

employees for 20 years

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