Security Guard Service Delivery

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

GLORIA

WILLIAMS

G

**** * *** ***** ***, Fresno, CA 93723, 559-***-****, 559-***-****, *************@*****.*** Focused Security Supervisor skilled in effectively allocating company resources to provide attentive and well-trained security personnel for diverse events, facilities, and operations. Coaches and mentors security officers to hone skills, improve morale, and foster quality security service for all clients. Drafts operational reports and coordinates schedules to maintain effective performance and adequate coverage. Driven Security professional with 7 years of industry leadership. Monitors team performance and steps in to provide actionable feedback and training to increase service quality. Visits client sites to evaluate security needs and allocate resources accordingly. Excellent command of security report generation and employee schedule management.

Employee schedule

coordination

Site visits Team leadership

Employee performance

evaluation

Schedule coordination Employee relations

Professional Driver

Lyft Fresno, Ca

Drive patrons to and from their desired locations. Security Guard Supervisor

Admiral Security Services - FRESNO CA

Maintain scheduling and event calendars.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff. Manage projects or contribute to committee or team work. Floor Support

Alorica Fresno Fresno, CA

Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to. Security Guard Supervisor March 2019 - Current

Fresno Private Security Fresno, CA

Coordinated employee schedules to verify proper shift coverage for Contract facilities. Visited site locations to assess security guard performance and provide feedback. Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues.

W

EDUCATION

Monitored security team performance and provided constructive feedback or developed corrective action plans.

Maintained optimal guest security standards by overseeing work of 15 or more on-site security staff. Maintained optimal guest security standards by overseeing work of [Number] on-site security staff. Addressed or escalated personnel issues, such as payroll errors, employee complaints, or other concerns. Verified correct resources allocation by assessing customer security needs and coordinating manpower to meet demand.

Drug/ Certification : Drug/Alcohol

Fresno City College, Fresno, CA

Dean's List Honoree, Member, EOPS

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