Support Agent Call Center

ANIL C. PHULGAONKAR

*** ********* ******

Des Plaines, IL 60016

Cellular Telephone No: # 847-***-****

*************@***.***

OBJECTIVE: A position that has room for advancement within the company & the future.

EDUCATION:

Taylor Business Institute: 1996-1997

Chicago, IL

Computer Maintenance and Repair Diploma 6-97

Microprocessor Theory & Lab, Microcomputer Trouble Shooting Theory &

Lab, Electronics Applied Skills Lab & Technical Mathematics

Islamia Computer Institute: 1993-1994

Indore, Madhya Pradesh (India)

Computer Certificate 6-94, QW Basic Programming, Lotus123

Word Star 4.0-6.0, dBase III Plus, DOS 3.0-6.0

Maine West High School: 1987-1990

Des Plaines, IL

General Studies Diploma 6-90

SKILLS:

MS Windows 3.1-95-98A&B-98SE-NT4.0-2000-XP-Vista,

MS Works 3.0-4.5, MS Office 95-97-2000,

MS Outlook (98-2000-Express)

WORK EXPERIENCE:

Comcast-(Xfinity): 05/2019-Present

Tech Support Center-(TSC1), Elmhurst, IL

Assisting Tech with Troubleshooting equipment-(Internet, Video, Home Phone & Home Security)

Billing issues & questions of customers. Some Call Center- (Technical Support) for installs, Trouble Calls, Install complaints- Cable (Video TV Service) & Internet Service (HSD-High Speed Data) & Telephony problems. Also have CSG/ACSR Billing System Experience…. Einstein 360 with allow us to add notes, see equipment issues, Look up updated procedure & service information. Business/Commercial & Residential Playbook that had information about procedures, process & protocols on how to create/schedule, close work orders & handling a bad situation with customer… Comcast Now Portal for company updated information.. Central Division –(mySource) which also had updates on company produce, price changes on HSD-(Internet), Cable(Video) & Home Phone service rate code bundles & Mobile Phone price changes & promotion.. Channel lineup dates for your area….

WOW! Internet, Cable & Phone: 11/2002-04/2019

CSO-Dispatcher/Quota & SRS), Warrenville, IL

Quota & Scheduling & Routing Support Agent, Dispatcher and

Some Call Center- (Technical Support) for installs, Trouble Calls,

Install complaints- Cable (Video TV Service) & Internet Service (HSD-

High Speed Data) & Telephony problems. Assisting with billing issues

for customers. Troubleshooting HD DVR, HD, DVR, Digital,

Analog converters & Ultra TV. Modems were minor troubleshooting as

needed. Also have CSG & ICOMS - Billing System Experience. Used MOBI to track the Technicians jobs, scheduled appointment for day & gave real time approximant time arrival, FAT-(Appointment Scheduling Tool) & WOW!Now Portal for updated information….

AT&T Broadband, 6//2000-7//2002

BSAC (HFC-Maintenance & Repair Associate),Elmhurst, IL

Network Dispatcher and Some Call Center -- (Technical Support) for

Outages – Telephony Service, Cable (Video TV Service), Internet

Service - (HSD-High Speed Data). Used various software to troubleshoot

Outage problems - (PathTrak, Cornerstone & CMST- (HSD) Also have

experience working on CSG/ACP.

AWARDS and

ACTIVITIES:

Art Award and Soccer (Sophomore Year): 1987-1988

Played congas & bongos in a small youth group band at a neighborhood

Church: 1988-1989

Assistant Manager for the Soccer Team (Senior Year)

Art & Graphic Arts Processing Club:1989-1990

SPECIAL SKILLS:

Fluent in speaking Hindi & Marathi

REFERENCES:

Upon Request

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