Customer Service Administrative Assistant
Resume:
LINDA ALLEN MANN *********@*****.***
**** ********* **. *****, ** 63120
PROFILE
Finance, Sales, Management, and Customer Service Professional with a total of 16 years of combined Experience. Great Communication skills, Detail oriented, typing 55 wpm, and great leadership skills.
EXPERIENCE:
Hogan Trucking -Administrative Assistant 10/2020-9/2022
Assisted in the preparation of regularly scheduled truck driver’s reports
Developed and maintained a filing system
Updated and maintained office policies and procedures
Answered and directed phone calls up to 100 or more per day.
Abstract Marketing-Inside Sales/Customer Service 02/2020-7/2020
Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Inside Customer Service and Sales.
Maintained and expanded database of prospects within an assigned territory
Equifax- Customer Service 06/2019-11/2019
Fulfillment Associate-via telephone, on line processing and verifications for Mortgage Loans all over the Country also included Researching Functions.
Jan-Pro Cleaning Solutions- Inside Sales 02/2017-03/2019
Telemarketing for cleaning appointments, inventory, stocking, packaging and managing client calls with monthly report and warehouse management assistance when needed.
Averaged 150-200 or more calls per day. Marketed B to B Daily for Missouri and Illinois.
Holiday Inn Express Front Desk Clerk/Breakfast Host 07/2014-03/2016
Responsible for signing in guests and Upselling IHG Hotel Promotions.
Processed check-ins and checkouts.
Also, prepared breakfast and interacted with guests.
Assisted patients with daily tasks, and with dispensing of medications.
Emmaues Homes-Direct Support Professional 12/2013-3/2014
Responsible for caregiving of Nursing Home Patients.
Assisted patients with daily tasks and with dispensing of medications.
THE BERRY COMPANY- LEAD CLERK 3/2013-10/1013
Responsible for communicating with current business clients in 45 different states.
Upsold services and collected amounts on past due accounts, created new programs for clients, sold print and on-line advertising.
Constant follow-up was also done with clients as well as cross-selling clients into other geographic areas.
AT & T: Cyberclerk 2/2007-4/2009
100% cold-calling selling new client’s print and on-line advertising for their business.
Averaged 200 outbound calls daily via company dialer.
Position also consisted of collecting past due balances and working with the Credit Department for Approvals.
BANK OF AMERICA Personal Banker II 9/2000-11/2004
Awarded the #2 Region Award for loans, credit cards, checking and savings account sales. Provide Personal Banking Services and Mortgage Lending Services.
Opened new accounts and referred customers to appropriate third-party departments, such as Investment Banking and Real Estate Purchases. Originated and closed Refinances within the Branch.
EDUCATION:
•WEBSTER UNIVERSITY-ST. LOUIS, MO. AUGUST 1973-MAY 1975
•MAJOR: PHOTOJOURNALISM/MINOR MARKETING.
•SIUE-EDWARDSVILLE ILL-SEPTEMBER 1975-MAY 1978
•MAJOR: BUSINESS ADMINISTRATION/MINOR MARKETING
REFERENCES FURNISHED UPON REQUEST
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