Customer Service Data Entry
Resume:
Lesley Felder
High Point, NC 27262
**********@*****.***
Phone: 1-336–965-1166
●Strong problem-solving skills
●Self-motivated, dependable, and patient
●Attentive listener
●Great Multi-tasker
●Eager to work diligently until every task is completed to a cultivated standard
● Able to utilize self-directed teaching principles ideal for adult learners
●Able to adjust to policies, protocol, and procedures even when working in a fast paced environment
●Fluent with Microsoft Office /Access, Excel, Power Point, Data Entry, Dispatch, Switchboard, Billing, Inventory Control, Fax, an Copy Machine Experience · Experienced with legal documentation (deed transfers, civil summons,etc.)
Work Experience
●Self Employed / Owner & Operator. I A.M. (I Adore Me, LLC) Greensboro, NC
April 2021 to Present
Small business catering to holistic, spiritual and fashion created to provide necessities that benefit each and every individual on their journey to learning to “Adore” themselves from the inside out.
●Warehouse Associate @ Amazon.com - North Carolina September 2019 to Present
Cross trained for inbound and outbound package distribution and delivery. Both night and day shifts.
●North Carolina Agricultural and Technical State University - Greensboro, NC
May 2018 to November 2020 - Full Time Student / Liberal Studies major - Pre Law Sophomore
●Legal Secretary for Debbie Staffing @ Farrior and Associates - Greensboro, NC
January 2019 to August 2019 -· Perform administrative tasks for an attorney, such as scheduling meetings, taking messages from clients, and collecting information from clients. Filing and recording information for Real Estate Closings, Personal Injury and Workers’ Compensation
●Customer Service Rep Adecco Staffing @ Ralph Lauren - Greensboro, NC
May 2018 to December 2018 · Customer Service Call Representative responsible for providing customer service, provide insight and translate online Ralph Lauren customer accounts
●Customer Service Rep @ Alorica for Verizon Wireless - Greensboro, NC
June 2018 to December 2018 ·Customer Service Representative responsible for providing customer service with excellence· Billing operations for Verizon Wireless customers Resolve and de-escalate issues customer issues · Answer incoming calls as well as make outbound calls as needed. Maintain high call volume workload and productivity
●Nursing Secretary @ Heartland Living and Rehab - Greensboro, NC
January 2012 to January 2015 · Recordkeeping, Patient Appointment and Transportation Scheduling, Billing, creating Word documents through Excel. Provide Patient / Family customer service · Medical records · Inventory control and distribution management · Assist Administrative staff as needed
Education
●Salisbury High School – Diploma (1996)
●NC School of Theology - Associates Biblical Studies Degree earned (2010)
●North Carolina Agricultural & Technical; State University – Class of 2024
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