Customer Support Collector
Resume:
Milton Pleasant
Casa Grande, Az 85122
**************@*****.**
Experience
April 2019 - November 2022
Lexington Law Firm, Phoenix Arizona - Paralegal
Provide client personal tips and ways of how to improve credit score, educate clients on the credit repair process work.
Resolve billing issues, client concerns, client complaints, and provide top itch customer support and client satisfaction
Contribute excellent client retention through consistently having a high cancel save percentage, quality assurance scores, direct capture percentage and low call times. September 2017 - April 2019
Santander, Tempe Arizona - Collector
● Using various skip tracing methods to locate clients.
● Interviewing clients telephonically to establish their ability to pay debt.
● Overcoming stall tactics and objections, and suggesting sources of money for debt payments.
● Encouraging clients to utilize payment options such as credit cards, and securing information for administrative services to process.
● Ensuring ACH requests are processed correctly.
● Negotiating settlements by arranging clients’ payments over longer time span.
● Confirming clients’ information and payment agreements.
● Informing management regarding effectiveness of strategies for various accounts.
● Complying with applicable laws, regulations, policies and procedures. Education
September 2005 - May 2007
Faith Seminary Tacoma, Washington - Master of Theology August 1998 - December 2022
Pacific Coast Bible Study, Phoenix Arizona - Bachelor of Theology
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