Network Administrator Help Desk

Josh Ehrenreich

**** * **** ***** • Hollywood FL 33021 • 954-***-**** • ********@*****.***

Employment

Gerson, Preston & Co., PA Miami, FL

IT Director/System Engineer February 2005 – Present Responsible to top management for all network functions, including support for remote offices; decision maker for all software and hardware vendors; determined necessity and feasibility of upgrades in software and hardware, as well as supervision of IT staff

Transitioned from on site to remote office for all staff in under two weeks with no unplanned down time and maintaining an 80% or higher level of productivity for all remote workers

Migrated WAN from aging MPLS network provider to faster SD-WAN provider with no unplanned down time. Including reconfiguration and upgrade of Cisco switches and routers.

Improved provisioning time for new server with Nutanix vs. VMware

Designed, planned, and implemented Virtual Migration to Nutanix from VMware for 25 servers, resulting in a 75K cost savings on software licensing

Designed, planned, and implemented Physical to Virtual Migration using VMware for 25 servers

Designed, planned, and deployed a persistent VDI for 75 seats using VMware ESXi and Nutanix HCI hard ware. This cluster has been in production for over 5 years and been expanded several times for addition storage and compute resources.

Enhanced and executed increased scope of help desk function using the Connect Wise Suite

Designed, planned and initiated disaster recovery solution

Assisted in on- and off-site fraud investigation support for SEC

Maintained computer support for United States Department of Justice investigation for fraud into international pensions

Created damages model for plaintiffs in litigation

Planned and managed multiple office relocations with no production down time. Jordan Services Westbury, NY

Network Administrator August 2003 – Nov. 2004

Reported to top management regarding all network operations, inventory and storage of parts and equipment. Streamlined communication systems and supervision of IT staff

Recovered $35,000 of overbilling by vendors

Reduced communication costs by 50%

JDE Technical Services West Hempstead, NY

Consultant July 2002 – August 2003

Accountable to contract supervisor; developed and applied IT solutions, including hardware and software, for small or mid-size clients

Trained staff and performed trouble shooting for clients’ companies of the firm Total Computer Care Ronkonkoma, NY

Systems Engineer May 2001 – July 2002

Responsible to President for maintenance of all IT functions for this small business, initiated help desk, researched recommended software and hardware solutions for two upgrades, devised and implemented disaster recovery systems

Monitored network and server for various clients

Installed and managed Exchange 2000 and Arcserve 2000 servers

Conceived and expedited software solutions for satellite offices Education

Bachelors of Business Administration May 1997

Hofstra University Hempstead NY

Major: Business Computer Information Systems

Microsoft Certified Systems Engineer (MCSE) February 2000 Windows NT 4.0

Skills

VMware VSphere 5.5 and higher, Vmware Horizon View 7.0 and higher, Nimble Storage, Nutanix HCI clusters, Veeam Backup 9.0 and higher, Microsoft Windows Server and workstation Operating Systems, Microsoft networking technologies, Microsoft Exchange, Microsoft Office, Symantec Backup Exec 9.1 and higher, Cisco Call Manager 6.1 and higher, HP, Cisco and Netgear Hubs and Switches, Sophos Endpoint Security 7.1 and higher, Sophos Disk Encryption 4.6 and higher, Sophos Firewalls, VNC remote access software, Connect Wise RMM suite, LAN hardware, PC hardware, Laptop hardware, HP Printers, Xerox multi-function machines, Ricoh multi-function machines, Limited Access programming, CCH Pro systems FX Tax and accounting programs, CCH Axcess, Creative Solutions CS Tax and accounting programs.

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