Dispatch Manager It Support
Resume:
James O Onyewuchi
Bachelor’s Business Administration/Operations Management
Waco, TX 76706
********@*****.***
EXPERIENCE
Dispatch Manager - LTL BIG, Remote, TX
2018 - PRESENT
Book loads for commercial carriers, manage driver schedules, verify broker credit checks, obtain COI, complete setup packets, process load docs. Communication with all parties.
OWNER OPERATOR - Motor Carrier, Houston, TX
2015 - 2018
Owner Operator, over the road commercial truck driver. Business development & management, until sold at initiation of industry downtrend.
NETWORK SUPPORT - Directional Drilling, Willix, TX 2014 - 2015
User end support, upgrade, maintenance, configurations and resolutions/ticket creation. Identify defect and usability issues; evaluate resolutions. Refurbish hardware/computers. Integrate company sta with programs.
HELP DESK ANALYST - Canrig Drilling Technology, Houston, TX 2011 -2014
Developed written Help Desk Analyst SOP. Assess, triage, research, final resolution of incidents/requests of software/infrastructure. Maintain oil rig drilling equipment o /onshore. Analyze & resolve issues. Install hard/software solutions.
GENERAL MANAGER - Ryan’s Steak House, New Braunfels, TX 2000 - 2009
Restaurant GM. Font/Back of house operations. Manage OPEX, sta ng, day to day operations. Adapt at cost control via labor & goods costs. Inventory & payroll analysis. Responsible for PNL. SKILLS SUMMARY
Freight / Dispatch, 8 years
IT Support/Analyst, 5 years
General Management, 9 years
LOGISTIC SKILLS
Truck/Shipper/Receiver Coord
Time & Revenue PNL
All Load Process & Docs
HELP DESK SKILLS
User End Support
Respond to Help Tickets
Detect Usability Issues
NETWORK SKILLS
Refurbish/Reimage Equip.
Install Client-Server App
Coordinate linked Systems
OPERATIONS SKILLS
Sta ng, Payroll, Training
Front/Back House OPS
ROI & PNL
Seeking Full-Time, Onsite or Remote Position. Willing to Relocate. Open to 1099-Status.
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