Service Representative Customer
Resume:
Ashley Ann Yates
Norcross,Ga.
30071
mailto:**********@*****.***
Objective
I am a friendly, dedicated, and loyal individual who has the ambition to succeed in any given environment. I am a licensed liability adjuster and health insurance agent. I also have management experience as a quality analyst. I get along well with others, and am always up for a challenge.
Education/Recognition
1999 - 2002
High School Diploma
Haines City High School, Haines City Fl.
GPA: 3.9 Graduated with honors in the top ten percent of my class. Geico 2019 I was recognized as part of GEICO’s Chairman’s Club ranking me as a top adjuster in the company. Also completed my AINS21 course and currently for AINS22. Relevant Experience
August 2021-Present
Independent property damage adjuster for Wardlaw Claims Services (St. Petersburg, FL) I am responsible for fairly evaluating and adjusting catastrophic property damage claims. I have experience in writing estimates in xactimate. I am also responsible for completing coverage investigations.
April 2017-May2021
Liability/bodily injury claims adjuster for GEICO (Lakeland, Fl) I am responsible for accurately adjusting claims, negotiating liability. I am responsible for call handling and following my claims to closure. I am also responsible for negotiating bodily injury settlements with claimants and attorneys. I am responsible for providing outstanding customer service and maintaining high performance ratings.
February 2016-April 2017
Customer service representative at Progressive (Tampa, Fl) I am responsible for answering inbound calls for a client (Progressive) and alleviating issues, ensuring outstanding customer service.
April2012-December 2015.
Licensed health insurance agent at the results company (5300 Recker Hwy. Winter Haven, Fl) I use marketing skills necessary to qualify candidates for the product and enrolling prospect in plan utilizing training materials and systems as directed References available upon request.
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