Maintenance Technician Desktop Support

GIVONTA JOHNSON

IT SERVER TECHNICIAN

PROFESSIONAL EXPERIENCE

WAL-MART Sept. 2022 - Current

Personal Shopper

Source products for the customer items around the store.

Stage products for the car delivery department.

DFW Technologies Jun. 2022 – Aug. 2022

Technical Support (Contract)

Assisting with setup and re-adjust cameras called “Turing”.

Received inbound calls for support using Five9 and ServiceNow.

Changing the camera resolution, bit frame, add, and change commands of cameras.

Assisted in getting their bridge-way set up and NVR to read the cameras on the network.

Dell EMC -Webzilla/Servers.com (Certification Program) Apr. 2022 – Jun. 2022

IT Server Technician

Training for my Dell EMC certification.

Work at the Data Center as Server Repair and Maintenance Technician, Configuring, installing, and ran cabling in the Data Center.

Service servers from different companies (Dell/Supermicro).

Tyler Junior College Feb. 2022 – May 2022

Help Desk – Student Worker

Using Active Directory and ServiceNow, took inbound calls helping Students create their login credentials and reset passwords to their accounts and emails.

EDUCATION

Tyler Junior College

Associate’s Degree – Computer Information Systems – May 2022

CERTIFICATIONS

Cisco Certified Network Associate (CCNA) – 2022

Desktop Support Technician

Network Technology

LANGUAGES

English – Intermediate

Spanish - Intermediate

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