Service Representative Customer
Resume:
Laurie Haug
Customer Service Agent
Webster, NY *4580
**********@*****.***
I’ve been a Customer Service Agent for 10+ Years and I’m looking for a change due to a disability. I'm a hard worker and believe in giving my all.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Convergys - Innovation Analytics
May 2012 to June 2014
Answer incoming calls, handle all with empathy and diplomacy. IRS Agent
NTI
September 2007 to March 2012
Answer incoming calls, take form orders.
Receptionist
Hence Brokerage
June 2008 to September 2008
Answer incoming calls, take messages, and data entry. Education
60 college credits in Psychology
Liberty University
Skills
• Customer service (10+ years)
• Medical Receptionist
• Medical Scheduling
• Medical Records
• Medical Office Experience
• Multi-line Phone Systems
• Medical Terminology
• Insurance Verification
• Communication skills
• Computer skills
• Time management
• Organizational skills
• Patient Care
• HIPAA
• Medical Coding
• Medical Billing
• EMR Systems
• ICD-10
• Anatomy Knowledge
• Hospital Experience
• Triage
• Clerical Experience
Languages
• English - Fluent
Certifications and Licenses
Medical Receptionist
September 1993 to Present
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