Customer Service Information Officer
Resume:
Rob Esaiw
Langford, BC
******@*******.***
OBJECTIVE
Sales, management, customer service, progressive leadership role, longevity, permanency, growth, #livingwage
SUMMARY OF QUALIFICATIONS
The last few years has been focused on regulatory work, but with that comes customer service always. For a shade under 3 years I was the traffic inspector on the Regina bypass highway construction project, and for the last two and a half years have been a Commissionaire in Esquimalt at CFB (Navy) doing access control with progressive duties, now a Corporal in Base parking enforcement. Currently at a Dodge dealer, VSA certified. 25+ years professional customer service: retail/wholesale sales, events, law enforcement. Experienced at outdoors, rural, fishing and hunting, enjoys resort tourism, hotels, food and beverages. Taught Customer Service. Current PAL licence. Entrepreneur, started promotional products business from the ground up. Client’s needs and specifics come first, sells in relaxed, comfortable manner. Established excellent relations with customers building repeat business. Experience as a luxury shopper, and sold high end Ekornes Stressless furniture. Organized, able to prioritize, reliable, always professional in demeanor and appearance . Able to travel, clean driving record, distance driving, extended travel, passport. SKILLS AND EXPERIENCE
Customer Service
Service excellence is paramount, excels in making client comfortable, no pressured sales Handled complaints and disputes prioritizing client satisfaction Value added approach to sales of products and trade show experience, B2B, wholesale Professionally represented company, employer, adaptable in attire Cash handling, cash outs, POS till, supervising of staff, compose ads, proofread text Able to sell and merchandise in multi-department retail store Ability to form lasting loyal relationships with clients and suppliers Experienced seminar facilitator; customer excellence, public speaker Public and Media Relations, spokesperson, tourism
Effectively used suggestive selling, able to use full-package or big-picture approach Events and Promotions
5 years experience in advertising and event marketing (for self and Chamber of Commerce.) Sold promotional products for 10 years, apparel, hard goods (pens, cups, name tags, uniforms, etc.)
Supervisory ability, brings stability and leadership to team Developed promotion campaigns, presented to decision makers, evaluated results Rob Esaiw page 2
RELEVANT EMPLOYMENT HISTORY
Sales professional FCA Dodge Chrysler Jeep store April-present Commissionaire CFB Esquimalt 2019-2022
Traffic Inspector Regina Bypass construction 2016-2018 Various ` Broncos Western Outfitters 2015-16
Shift Leader Marks (work warehouse) 2014-2015
Partner Season21 Installations (window coverings) 2013 Sales et.al. Sleepers Mattress Factory, Saskatoon, SK 2011-12 Floor Manager JYSK Bed and Bath, Saskatoon, SK 2010-11 Assistant Installer Victoria Blinds & Closets, Victoria, BC 2009 Coord. Comm. & Media Seed Hawk, Langbank, SK 2007-2008 Justice of the Peace Sask. Prov. Court/SK Justice, Saskatoon, appt. 2006-2015 Facilitator: 'SaskBest' Sask. Tourism Education, Estevan, SK et.al 2005-2008 Customer Service (Southeast Regional College)
VOLUNTEER HISTORY
Setup Crew, Dragon Boats, Victoria, BC 2009
Director: Public Information Officer; Chamber of Commerce; handled all aspects of media and advertising, promotions for city chamber, Estevan, SK (four years) Bartender at various charity events
Board member for KidSport in Estevan. (four years) Volunteer in Victoria. 2009 Talk show host, interviewer for Access7 community television, Estevan, SK (four years) Door to Door Canvasser, various charities.
Chauffeur/Transportation, Northern Sask. International Children’s Festival, Saskatoon, SK Coordinator, bartender, entertainer’s chauffeur, celebrity host, green-room supervisor. Sasktel Saskatchewan Jazz Festival, Saskatoon, SK (three years) EDUCATION & TRAINING
Vehicle Sales License BCVSA 2022
Safe driving course Dept of Defense for 404 Federal driver’s licence 2020 Bylaw Course 1 and 2 JIBC Online 2020-2021
BC Security Course JIBC and Commissionaire Security Course 2019 OFA 1 First Aid, AED Commissionaires 2019
Traffic Attenuation Supervisor (SK) Regina 2016
National Mediation Course ADR Institute of Canada, Saskatoon. May 2015 Hunter Douglas Corporate Installer Certificate, Colorado July 2013 University of Toronto Publicity & Public Relations Certificate Aug. 2012
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