Customer Representative Service

Fort Worth, TX ***** 682-***-**** ***************@*****.***

GUENOLE TSHIMBELA

Tarrant County College District, Fort Worth, TX

Associate of Arts, Human Resources Management, Expected in 12/2023 Haltom High School, Haltom City, TX

High School Diploma, 05/2019

EDUCATION

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

PROFESSIONAL

SUMMARY

SKILLS Human Resources Policy

Implementation

●

● Project Requirements

● Client Satisfaction

Survey Question

Interpretation

●

Outbound and Inbound

Calls

●

● Data Review and Analysis

Recruiting and

Interviewing

●

Customer Retention

Strategies

●

Efficient and Detail-

Oriented

●

Calm and Professional

Under Pressure

●

PHONE SURVEY REPRESENTATIVE 10/2022 to Current

SPH Analytics, Fort Worth, TX

CUSTOMER REPRESENTATIVE 08/2020 to 04/2022

Carvana, Blue Mound, TX

WORK HISTORY

● Conducted interviews with participants to assess eligibility.

● Obtained updated contact information from all subjects and verified data for accuracy.

● Explained questions in better detail for interviewees to allow truthful answers. Delivered information from script regarding surveys for on-demand phone project assignment.

●

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

●

Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards.

●

Kept accurate and current customer account data with manual form processing and digital information updates.

●

FRONT DESK CUSTOMER SERVICE REPRESENTATIVE 02/2020 to 08/2020 Walmart, Fort Worth, TX

● Controlled access for authorized vendors to provide services within units to building.

● Quickly answered a multi-line phone system and enthusiastically greeted callers. Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.

●

French

Native or Bilingual

LANGUAGES

Contact this candidate