Customer Service Technician

Stephanie Rhea

Houston, TX ***** 614-***-****

Employment

Everise- Travel Claims Adjuster – Current

Complete claim notification form with all the information, Notify the claimant Perform analysis of coverage-related issues for clients to facilitate the settlement and payment of claims.

Carefully adjudicate claims based on information assessment Facilitate the resolution of any outstanding coverage issues, with the support of the Head of Advocacy

Be able to proactively anticipate and present to clients the best strategy to resolve the claims

Negotiate the payment and settlement of claims.

Ableto -Remote

2/2022 - 8/2022

Engagement Specialist-Identify and utilize tools designed to improve the relationship between provider and audience. Collaborate closely with cross-functional teams. Analyze data to determine which audience engagement techniques are succeeding and which ones need to be revamped. Engage with customers over the phone, or online to build professional relationships by investigating their issues,developing appropriate solutions through great customer service remotely.

Aon – Remote

6/2021 -1/2022

Benefits Advisor-Handle inbound service calls by providing customer service with accurate and complete information via IVR researching/selling/locating licensed agents Investigate HRA claims issues receive payments for initial premiums and post checks information in Salesforce and Quick Books. Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis. Remote work from home

Final Expense Direct Houston, Texas

2020 – 2021

Underwriter- Sell life insurance products that cover the legal, funeral, and immediate household expenses of the deceased,pursue leads, contact new clients, calculate expected expenses in a given region, and coordinate with the agency's marketers.Offering exemplary customer service. Build profile and upload supporting documents to the CRM.Accept payments for premiums and post payment information.

Examinetics,Overland Park, KS

2019-2020

Driver Tech-Travel to regional and national clients performing hearing, pulmonary function, respiratory fit occupational health testing and checking vital signs..Interfacing directly with clients.Create invoices and accept payment for services. Post payments in excel for end of day reports.Provide exceptional customer service to clients.Ensuring compliance with OSHA, HIPPA and DOT as well as company policies.Creating reports and exporting to mainframe.

Professional Driver and Owner Operator

2012- 2020

Intermodal (Intercontinental)/Airfreight (Imports and Exports)/ Ocean (Ports) US Xpress/ Swift/ JB Hunt/ Jeff Brown Trucking / Velox Trucking / Bobtail Express/ Accelerated Couriers:

Receiving local and imported goods for delivery local and exported goods to warehouses (Customs Brokers) sent via air cargo, intermodal, by sea/ Customer service. Locating contract opportunity via Load board. Negotiating rates for contracts/Logistics planning. Receiving and delivering goods.Invoicing factoring companies and clients for billing and receivables.Maintain records for maintenance of assets. Record keeping for payables, receivables and fuel tax information.

Mr. Rooted Plumbing Atlanta, GA

2011- 2012

Logistics Coordinator and Dispatcher - Customer Service.Troubleshooting and probing to decipher appropriate measures to resolve customer issues. Investigate and resolving electrical, and plumbing claims Logistics Planning Dispatching technicians to service customer

Dish Network Hilliard, Ohio

2008- 2011

Customer Support Specialist -Technical Support.Troubleshooting.Scheduling and Dispatching. Investigate technical claims . Technician Customer Service Customer Retention/Sale

JP Morgan Chase Columbus, Ohio

2005 – 2008

Business Card and Private Client Services

Asset Wealth Management- Calculate Net Asset Value for institution and trust accounts.Planning and implementing processes and procedures. Investigate claims issues.Analyzing trends in global markets to report to customers Creating monthly, quarterly and annual reports for customer financial analysis.Customer support to business card owners.

*Credit and Collections 1997 to 2005*

-Commercial Credit and Collections

- Medical Collections

- Third Party Collections

Education

2004 to 2007 Capital University- International Studies and Business

2008 Franklin University-Organizational Communication and Management

2012 Roadmaster Professional Driving School

2020 Google IT Professional Certification Coursera Online

2020 Life and Health General Lines insurance license

2022 All Lines Insuance Adjuster License

Transferable Skills

Customer Service /Scheduling/Strong Numerical Skills/ Analytical Thinking/ Project Management/ Able to work Independently/ Flexible

Microsoft Office/SAP/ASPEN/Bloomsburg/IVR/SEI/Mobile Capture/ Salesforce/ Oracle/ Webex/ Work from home/ Microsoft Teams/ Lexus Nexus/ Webstation/CRM/ PeopleNet/GIAC/Rax Claims Production

Licenses and Certifications

Transportation Workers Identification Clearance/Hazmat Endorsment Class A Commercial Driver’s License/ General Lines Life and Health License,Texas All Lines Insurance Adjuster License

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