Service Representative Customer

MELISSA CURRY

Greenville, AL *****

**************@*****.***

SUMMARY

Highly professional and talented Home Health Aide with 24 years of experience in providing daily living and personal care services to disabled patients along with an established care plan. Physically strong and possess effective communication skills, customer service experience, time-management, and organizational skills.

SKILLS

Assist patients with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal services.

Act as liaison between people, patients and medical care organizations

EXPERIENCE

Deli Department Manager / Marathon Gas Station - Luverne, AL 07/2015 - Current Supervised restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness, inventory control standards are maintained.

Maintained standards of restaurant safety and security. Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Investigated and resolved complaints regarding food quality, service, or accommodations. Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation. Scheduled staff hours and assign duties.

Performed some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

Exceptional customer service offered to customers. Dietary Cook / Luverne Health and Rehabilitation - Luverne, AL 05/2019 - 10/2022 Assisted in the preparation, service and delivery of meals and snacks. Assisted in daily or scheduled cleaning duties including work areas, tables, appliances, and floors. Assisted in dish and utensil washing and cleaning including gathering soiled items from carts, trays and dining areas and placing clean items in proper storage areas. Checked all trays for completeness and accuracy or menu and diet preferences before distribution to residents. Ensure proper storage of raw and leftover foods.

Assisted and direct the daily or scheduled cleaning duties. Performed all daily tasks in accordance with established Universal Precautions sanitary, safety and infection control policies and procedures.

Home Health Care Aide / Addus Home Health Care - Montgomery, AL 03/2011 - 09/2014 Assisted with personal care,

Provided house cleaning. laundry. and assisted with meals. MC

Transported clients to and from appointments and ran errands. Provided client with in home companionship.

Monitored patients (vital signs. temperature. respiration. etc,) and report condition. Assisted patients with mobility and physical therapies exercises. Customer Service Representative / Sitel - Andalusia, AL 02/2005 - 11/2010 Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Listen to customers' concerns, issues and questions. Resolve customers' concerns and answer customers' questions to your best ability, Maintain a positive attitude and calmly respond to customers' complaints, Open new customer accounts,

EDUCATION AND TRAINING

High School Diploma 05/1997

Georgiana High School - Georgiana, AL

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