Service Representative Customer

Kim Gentile

*** ***** ***** *****

St. Augustine, Florida 32084

Phone: 904-***-****

E-Mail: ************@*****.***

Professional Summary

Communicative, dependable and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering years of experience in a multitude of guest service environments.

Skills

Guest relations management

High-volume dining

Upselling techniques

Reliable and prompt

Open availability

Bill computation

Item promotion

Compliance standards

Front-of-house display creation

Work History

March 2019 to July 2019

Keke's Breakfast Cafe St. Augustine, FL

Server / Expeditor

Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

July 2018 to October 2018

Shipwreck Raw Bar Port St. Joe, FL

Server

Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

Kept register accurate through correct billing, payment processing and cash management practices.

Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.

February 2015 to July 2018

Sonny's BBQ Panama City Beach, FL

Server

. Maximized guest experience assisting in daily operations, training staff and resolving issues in a timely manner.

. Assigned work tasks and coordinated personnel to ensure prompt and courteous service to guests.

. Replenished food items and other supplies, which included paper products and all goods to keep service areas well-stocked during busy periods.

June 2013 to January 2015

Bonefish Grill Panama City Beach, FL

Guest Service Representative

Direct liaison between guests,BOH, FOH and management.

Planned coverage needs and organized services to support incoming special events.

Provided guests with above-and-beyond service while continually monitoring dining rooms for seating, safety and ensuring excellent guest experience.

Education

Bishop Kenny High School Jacksonville, FL

High School Diploma

TWA Flight School Hangar 12 Jamaica,New York

Associate of Arts Flight Service Management

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