Customer Support Analyst
Resume:
Deepakrajan Ramalingam
Mobile: +91-807*******
Email: *.*************@*****.***
OBJECTIVE:
Seeking a challenging position in an established organization which will enable to achieve the organization’s growth and develop my career excellence and professional growth. EDUCATION:
Name of the Institution Board of
Education
Year of
passing
Percentage/GP
B.E
(Computer
Science and
Engineering)
SNS College of Technology,
Coimbatore
Anna University
of Technology,
Chennai
2017 71
Higher
Secondary
Vivekam Matriculation
Higher Secondary School,
Coimbatore
State Board 2013 76
SSLC Canon Moorish Memorial
School, Ooty
State Board 2011 75
SKILLS SUMMARY:
Work experience:
• Worked at Omelette technology pvt Ltd. Bangalore from 23rd December 2020 till 20th Jan 2022. As a Support Analyst under KYC Process.
JOB RESPONSIBLITIES AT OMELETTE TECHNOLOGY PVT LTD
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent knowlegdge to enhance customer support.
• Address user tickets regarding hardware, software and networking.
• Guide users with simple, step-by-step instructions. Organizational Skills:
• Team player
• Leadership qualities
• Ability to multitask and punctual
• Adaptable to new technologies
Soft Skills:
● Efficient communication
● Good listener with positive attitude
● Motivated perfectionist
● Meets goals
● Analytical thinker
● Can interact in four languages
o English
o Tamil
o Hindi
o Baduga
o Kannada
ACHIEVEMENTS:
Extra-curricular:
Secured 2nd place in District Level Volleyball tournament in 2010
Secured runner up in Zonal Level Basketball tournament in 2016
Participated in various sports activities conducted as Inter-school competitions Responsibilities Taken:
● Coordinator for CSE Inter department function ‘TEXPERIA15’ conducted at SNS College of Technology, Coimbatore
WORKSHOPS:
Attended 2 days workshop on “Mobile Development” at SNS College of Engineering PROJECTS:
● Exhibited mini project ‘Natural Language Processing’ at SNS College of Technology
● Exhibited main project “Knowledge-based Resource Allocation for Collaborative Simulation Development in a Multi-Tenant Cloud Computing Environment” PERSONAL DETAILS:
Name: R.Deepak Rajan
D.O.B: 7th October 1995
Age: 26
Gender: Male
Marital Status: Single
Nationality: Indian
Hobbies: Playing Football, Surfing,Music,Travelling. DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge & belief.
Yours faithfully
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