Service Representative Agent

Matthew J. DeGood

********@*****.***

**** ****** **, ********, ** 43224 Phone 440-***-****

Hardworking production (service) worker offering years of support with technology, vendor and manufacturing needs. Successful in working long hours in challenging environments all while completing tasks on time or ahead of schedule. Excellent history of working well with team and management in order to help establish, meet and exceed manufacturing goals. My most recent position as a customer service agent has afforded me the opportunity to assist clients in many different ways by utilizing many of my personal and professional skills.

EXPERIENCE

State Auto Customer Service Agent – Insurance Columbus, Ohio July 2021- current Responsibilities – As a customer service representative (licensed in property and casualty). I was responsible for engaging with customers on behalf of the company. Some of my most important tasks include: Providing new policy information to customers, ensuring that customers are satisfied with products or services, following up with clients or customers to check that they’re still satisfied with our services, letting customers or clients know about additional products or services offered, determining the quickest and most effective ways to answer a client’s or customer’s questions, escalating queries and concerns, troubleshooting and resolving customer/client issues with our service, working with and interacting with an assigned team of agents / and other departments to find appropriate solutions for customer inquiries or issues.

Slabe Machine Products Multiple Spindle Operator Willoughby, OH Sept 2020 – Feb 2021

Responsibilities: Set up machines (calibration, cleaning etc.) to start a production cycle, control and adjust machine settings (e.g. speed), feed raw material or parts to semi-automated machines, inspect parts with precision and measuring tools, test operation of machines periodically, fix issues that might occur during the shift, check output to spot any machine-related mistakes or flaws, keep records of approved and defective units or final products, maintain activity logs.

Federal Express Delivery Driver Twinsburg, OH May 2019- Sept 2020 Responsibilities: Loading, transporting, and delivering items to clients or businesses in a safe, timely manner, reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied, assisting with loading and unloading items from vehicles, providing excellent customer service, answering questions, and handling complaints from clients, adhering to assigned routes and following time schedules, abiding by all transportation laws and maintaining a safe driving record, preparing reports and other documents relating to deliveries.

Integrated Medical Services Production Assistant Mentor, OH Dec 2018- May 2019

Responsibilities: Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance, calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges, inspect finished products for quality and adherence to customer specifications, troubleshoot problems with equipment, devices, or products, test products or subassemblies for functionality or quality.

Dyna Guard Lawn Care Technician Willoughby, OH March 2018- Dec 2018 Responsibilities: Caring for plants, trees, grass and hedges by mowing, trimming and pruning, watering and growth maintenance, extracting/disposing of invasive plants or trees, storing and keeping equipment clean and safe.

AVI Vending Vending Driver/ Field Service Representative Mentor, OH Sept 2016- Sept 2017

Responsibilities: Repair and trouble shoot vending machines, cleaning, stocking and maintaining vending machines, delivering orders, checking expiration dates and collecting monies, responsible for maintaining customer satisfaction by stocking machines properly.

Premix Inc Manufacturing Technician Kingsville, Ohio December 2013 – Aug 2016 Responsibilities: Setting up and operating different machines, running and monitoring the output of machine tools, working on or monitoring the output of an automated assembly line or assembly station, know the manufacturing process in great detail, troubleshooting at an appropriate level, monitor and check the product quality, maintain accurate and clear documentation that proves that manufacturing is being carried out in accordance with equality systems or regulations, keep equipment in good working order by performing regular inspection, cleaning, servicing along with routine and preventative maintenance