Customer Support Specialist
Resume:
TRISTEN COOLEY
T
Reno, NV
******.*.*******@*****.***
Customer support specialist with 3 years of experience in a faced paced sales environment guiding staff, directing customers, and assisting management in day-to-day operations. While personally managing a multi-line phone system, processing basic accounting duties, and minimizing staff downtime though delegation of on-going projects. WORK EXPERIENCE
Tool Specialist
02/2022 to Present
White Cap Construction Supply
Sparks, NV
Provide customer assistance with purchases, returns, repairs, and warrantied products Responsible for data collection/entry of all tools arriving/leaving the warehouse Process RGA/RMA's with 30+ vendors, processing 10+ per day Accurately maintain inventory of all powered equipment and accessories Create orders based on current supply needs of our customers by working with our sales team Front End Supervisor
03/2021 to 04/2022
Mountain Hardware & Sports
Truckee, CA
Assist cashiers with customer deescalation while maintaining a positive relationship with the customer Balance 4-6 registers at opening/closing, as well as placing orders for change Process over the phone and high ticket transactions accurately and in a timely manner Provide detailed training to ensure staff is well versed on policy Cahier/Stocker
05/2020 to 03/2021
Mountain Hardware & Sports
Truckee, CA
Maintain a clean and efficient work environment
Assist and direct customers as needed
Process upwards of 100+ transactions per day accurately and efficiently SKILLS
Customer Deescalation / Customer Service - 3 years Time Management / Project Delegation - 2 years
Cash Management / balancing - 3 years
External Communications - 2 years
EDUCATION
Grand Canyon University
Bachelor's
Business Management focused in communications
Online
06/2022 to Present
Sierra College
Other
High School Enrichment
Truckee, CA
01/2018 to 06/2020
Truckee High School
High school or equivalent
General Education
Truckee, CA
08/2017 to 06/2020
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