Customer Service Construction Worker

JAWAD ALI

Phone: 347-***-****

Address: Casa Grande, AZ

Email Address: ******************@*****.***

PROFILE

Self-motivated worker searching for a rewarding position that will use my education and experience while expanding my professional horizons. My qualifications are as follows:

Strong customer service skills

Able to work effectively on a team

Exceptional organizational/ administrative skills

Excellent interpersonal skills

Reliable and dedicated

Able to multitask and prioritize time

WORK EXPERIENCE

USA-CONNECT New York, NY Oct. 2021 – Jan. 2022

Call Center Customer Service Specialist

Respond to customer comments and questions via LiveChat.

Resolve concerns with products/services to help with retention and drive sales.

Achieve high satisfaction ratings through proactive one-call resolutions.

Adhere to company policies/scripts to consistently achieve call-time and quality standards.

Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Alexander Carpathios Construction New York, NY Feb. 2019 – Oct.2021

Construction Worker

Installed new structures, updated systems and replaced worn components to bring buildings up to current odes.

Load, unloaded and moved material to and from storage and production areas.

Work with more knowledgeable professionals to grow understanding of principles and construction standards.

Operate equipment such as fork trucks and skidders.

Determine materials needed for daily shift and loaded vehicles with equipment and supplies.

WE TV / BIG FISH ENTERTAINMENTS New York, NY June 2014 – Jan. 2019

Night Security

Defuse potentially aggressive or abusive behavior and contact police to apprehend perpetrators.

Maintain and submit logs and reports of nightly activities and follow up on irregularities to discourage repeat occurrences.

Monitor and patrol grounds throughout the night

Investigate and report security risks or crime to promote safety on premises.

Prevent losses and damage by informing violators of policy/procedures and restraining trespassers.

Watch different facility areas from central location via different CCTV

Guided periodic property safety inspections and oversaw remedial action for potential hazards.

EDUCATION

Fort Hamilton High School Brooklyn, New York June 2008

Kingsborough Community College Brooklyn, New York January 2009

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