Sales Associate Customer Service
Resume:
Ray S. Maldonado III
Dispatch/ Customer Service Professional
*****************@*****.***
EXPERIENCE
November 2021- October 2022
Purchasing Manager
Pioneer Distributing Company
Phoenix, Arizona.
Review and processes purchase orders.
Developed purchasing strategies.
Stayed current with purchasing technology trends and oversees purchase and implementation, as necessary.
Maintain records of goods ordered and received.
Coordinated with fellow managers to monitor inventory and determine supply needs. Select prospective vendors and negotiated contracts. Kept up with trends in procurement.
Build and maintain relationship with vendors.
Prepared documents for No Charge Loan agreement
Counting materials, equipment, merchandise and supplies in stock. Reporting discrepancies between physical counts and computer records October 2006 – November 2021
Customer Service Dispatch,
Northland Trucking Inc.
Phoenix, Arizona.
Insured all drivers on scheduled shift are dispatched in an efficient manner as to maximize drivers, equipment and minimize dead head miles.
Managing truck maintenance schedules
Followed up with customers after completed sales to asses satisfaction and resolve technical or service concerns.
Established fair pricing structures and finalized contracts to complete purchase agreements with customers
Determined customer needs and interests to recommend to customers Built client list and strengthened customer relationships though consistent communication via phone and email
Prepared invoices, reports, financial statements and other documents Negotiated prices, terms of sales and service agreements Monitored equipment to check for proper operation
Answered constant flow of customer calls with minimal wait times Worked independently with minimal supervision
Set and achieved company defined sales goals
EDUCATION
1999-2002
Carl Hayden High School.
Phoenix, Arizona
SKILLS
Exceptional computer skills including Microsoft Word, Outlook, Email Knowledge of principles and processes for providing customer service Familiar with time zones and military time
Attention to detail
Research and analytical skills
Technical Support
Staff education and training
Professional telephone demeanor
Key holder experience
REFERENCES
Willie Roberts/ Sales Associate 928-***-****
Norman Skoog/ CEO 602-***-****
Carlos R. Gutierrez/ Transportation Manager 602-***-****
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