Customer Service System Administrator

Romany Ebrhem

**********@*****.*** 732-***-**** Howell, NJ 07731

Profile

Dedicated IT consultant and well-versed in developing creative solutions for diverse business problems and objectives. Seeking to expand my experience in IT and into the Software field. Tactical and decisive leader with a self-directed and analytical mindset known for quickly and effectively defining and solving IT operational obstacles and designing cost-effective and reliable solutions Education

Rutgers University, New Brunswick, NJ

Bachelors in Electrical and Computer Engineering. Dean's list Honors School of Engineering. Graduation May 2025

09/2021 – present

New Brunswick

Professional Experience

Junior System Administrator, Archangel Michael Coptic Orthodox Church Manage infrastructure upgrades, analysis, and resolution of end-user hardware and software issues.

Work closely with infrastructure staff and departmental decision-makers to identify, recommend, develop and implement cost-effective technology solutions. 07/2017 – present

Howell, NJ

Direct IT services, counseled executives, and collaborated with senior management on strategic planning.

Lead a team of 15, using the software Clover to implement collecting and analyzing data for all proceedings during the festival.

Rutgers Institutional Planning and Operations via Rutgers MBS externship Exchange

Conducted Research using Ford Pass Software to determine the efficiency of Rutgers's first EV.

Created dashboards and presented findings and recommendations to the vice president of Rutgers IP&O.

09/2022 – 12/2022

New Brunswick

Determined where Rutgers will place the next charging station to accelerate the switch of Rutgers's vehicle fleet to EV.

Pharmacy Technician, Walmart

Indirectly performed IT and software-related issues that would arise during the workday

Answered on average 100 incoming phone calls and addressed questions from customers and healthcare providers.

08/2021 – 08/2022

Freehold, NJ

Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Crew Trainer, McDonald's

Trained employees in customer service, as well as Identified team weak points and implemented corrective actions to resolve concerns. 07/2017 – 08/2021

Howell, NJ

Skills

Matlab

Logitech Harmony remote

Teamviewer

Raspberry Pi 4

Strong Office IT Skills

Microsoft Applications

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