Front Desk Switchboard Operator

Angela Belli-Infante

* **** ***** ****, ***** Haven, Connecticut 06473 (e) **********@*****.*** (c) 203-***-****

Past Consultant, Owner Next Step Health Consulting, LLC

Self-Published Author, Left-Handed Scissors

EDUCATION

Cambridge College Online 2012-2017

Masters in Health Care Management

Albertus Magnus College New Haven, CT 2004-2008

Bachelor in Finance

Albertus Magnus College New Haven, CT 2002-2004

Associates of Science in Business Management

COMPUTER SKILLS

Epic Medical Record System Microsoft Word Filemaker Pro

Captain System Microsoft Excel Outlook

DOS Microsoft Power Point Scanning Capabilities

Don System Adobe Reader Carepaths Medical Record

PROFESSIONAL EXPERIENCE

Robert Half

Financial Clearance Representative Present

oVerify Insurance, benefit information

oVerify IP/OP authorizations

oObtain eligibility online

oAlert staff of insufficient and/or termed insurance

oDemonstrate thorough knowledge of Epic Outlook, pre-certifications/approval

oObtain all UB-04 information and ensure compliance with health care regulations

oDetermine medical necessity of scheduled procedures in accordance with Medicare and Medicaid services

Coverage Change Team 2021-2022

oExtensive computer skills to bill, edit and rebill

oAbility to navigate health insurance coverage, denials, eligibility and claims

oAdd coverage and remove according state guidelines

VNA, Guilford

Accounts Receivable Specialist 2016-2017

oWorked with clients to set up and continue payment plans

oWorked with grants

North Haven Town Hall

Secretary 2009-2016

oCustomer service

oHIPAA compliant

oOversee all direct billing operations of our Community Mental Health Facility

oCredentialing Specialist

oWork with outside entities such as DMHAS (Department of Mental Health and Addiction Services)

North Haven Town Hall

Switchboard Operator 2003-2009

oOpen and Close Town Hall

oMain Switchboard Attendant

oMail Attendant

oDirectory Assistant to all public recipients when entering Town Hall

GIST/Herlin Press West Haven, Connecticut (30 hours) 1999-2003

Receptionist

oSkilled in planning and organizing clients visit

oWritten Communication

oDictating Letters for sales staff

oExperience with heavy phone volume (Merlin Legend Operating Telephone System)

oKnowledge of fax machine, email, printer and copy machine

ARMSCO, Milford, Connecticut 1999

Accounts Receivable Firm

GIST, Inc. New Haven, Connecticut (40 hours) 1995-1999

Receptionist

oGreeter

oAccounts Receivable

oProcurement Specialist

oData Entry

oKnowledge of Microsoft, Quark Express, Filemaker Pro 3.0

In Shape Fitness Center, North Haven, Connecticut 1995

Front Desk

oOpened the Facility

oMaintained register

oWorked at the health bar making refreshments

oCheck In

oScheduled appointments

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