Phoenix, Arizona *****
***********@*****.***
John L Johnson
Objective
To continue my professional growth with a trucking company that is striving to achieve excellence, safety and quality service to the customers and community we serve.
Expertise and Achievements
CDL License
Hazmat Endorsement
Excellent Driving Safety Record
Creating and Enhancing Customer Experience, Service and Engagement
Accomplished in Implementing Service Standards
Management of Client Relationships
Excellent Interpersonal and Written Communication
High Level Critical Thinking and Problem Solving Skills
PROFESSIONAL EXPERIENCE
July 2017-present
Ryder Trucking Company Phoenix, AZ
Transfer Driver
Transport and delivery of truck and tractor rentals throughout the state of Arizona
August 2016-present
United Parcel Service Phoenix, AZ
Driver Shifter
Transport trailers off property to airport (FAA) property
October 2014- June 2015
Amerigas Glendale, AZ
Truck Driver
Delivered propane to resort hotels in compliance with OSHA and company safety operating policies and procedures
Identified and reported customer feedback regarding service requests
Sustained high level of customer satisfaction with on-time delivery and service
Coordinated vehicle and site inspections
Created and logged reports regarding schedule of service, maintenance, and incidents
November 2012- November 2014
HDS Phoenix, AZ
Truck Driver
Drove interstate, carrying loads to docks using jack, hand trucks, straps and blankets as needed
Operated dock truck with lift gate for shipping and receiving of pallets which included coordinating warehouse logistics for operational efficiency and safety
Identified additional opportunities within the region to assist in business growth potential
Regularly inspected trucks for resolution to safety hazards
July 2012-August 2016
TCI Transportation Phoenix, AZ
Truck Driver
January 2012-July 2012
Secured Land Transport Glendale, AZ
Truck Driver
July 2011-December 2011
Custom Food Service Phoenix, AZ
Truck Driver
January 1997--December 2011
Hills Pet Nutrition Topeka, Kansas
Driver-Account Manager
Responsible for servicing premier clients which included veterinary clinics and pet retailers throughout the western region: California, Nevada, Arizona and Utah
Exceeded volume and net sales goals via consultative sales techniques, effective promotion execution and results-driven merchandising of products/services
Provided customized services/solutions to merchant issues resulting in increased retailers in-store presence, position and profitability
Customized and implemented appropriate educational training to increase growth potential and endorsement recommendations
Client management and development of new territories through creative strategies, forecasting, and monitoring of financial growth