Customer Service Data Entry
Resume:
Courtney Brown
Customer Service Manager seeking an opportunity to use my skills to improve
customer satisfaction within the company. Most importantly I am eager to share my experience and learn from the team.
24126 Taranto Creek Court
Katy, TX 77493
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EXPERIENCE
Excel Motors, Houston, TX — Account Manager
February 2021 - PRESENT
Inbound and outbound calls, Process accounts receivable, assist in maintaining current status with customer contracts, assess proper actions with delinquent accounts, stay up to date with proper legal requirements, recover vehicles maintain status quo as well as meet and exceed bonus requirements.
Universal Fidelity, LP, Katy, TX — Customer Service Manager November 2018 - December 2020
Inbound and outbound calls, Serve as team lead, report to Operations Manager, bring delinquent accounts current, provide exceptional customer service, process customer complaints and maintain team status quo through reporting and counseling.
Xerox, Houston, TX — Customer Service Agent
August 2015 - October 2018
Inbound and outbound calls, Extremely high volume calls, heavy data entry, check order status, exceptional customer service, provide customers with detailed account information.
EDUCATION
Royal High School Brookshire, TX — Diploma
June 2009
SKILLS
Microsoft O ce
Time Management
Team Lead
Quick Learner
REFERENCES
Brittney Weddle
Family Friend 10+ years.
Andrea Strege
Former Supervisor 2+ years
Chris James
Former Supervisor 4+ years
LANGUAGES
English
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