Data Entry Front Desk
Resume:
Jamie Berg
Elma, WA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Fairfield Inn & Suites - Rochester, WA
June 2021 to November 2022
Greet all incoming guests, book reservations, check in and out guests, assist housekeeping when needed, answer incoming calls on a multi line phone. Keep the lobby and common areas clean and sanitary per covid regulations.
Guest Service Agent
Lucky Eagle Casino and Hotel - Rochester, WA
November 2019 to June 2021
Check guest in and out of reservations making sure all touting is correctly coded. Answer calls regarding reservation inquiries. Take cash and credit card payments. Abide by tribal laws as well as federal regulations for tribal lands.
CSR - Customer Service Representative
Xerox - Lacey, WA
November 2014 to April 2016
answer incoming calls from verizon wireless customers with inquiries about billing, devices, upgrades and more. Handle all disputes to the best of my ability while keeping the customer calm. keep up on all training's to stay up to date on all policy changes and current on all devices sold by VZW Salon Manager
Hair-2-Stay - Satsop, WA
August 2004 to January 2007
All clerical duties including but not limited to answer muti-line phone, booking guests appointments, keeping stock, cashing out guests, paying all bills as well as assisting in set up and break down of stations. Education
High school or equivalent
Skills
• Customer Service
• Call Center
• Microsoft office (10+ years)
• Clerical work (9 years)
• Team Management (4 years)
• Leadership Development (4 years)
• Great Communication (10+ years)
• Front Office
• Receptionist
• Microsoft Excel
• Scheduling
• Data Entry
• Organizational Skills
• Sales
• MS Office
• Cash Handling
• Microsoft Word
• Filing
• Time Management
• Front Desk
• Microsoft Outlook
• Guest Services
• Word Processing
• Guest Relations Experience
• Phone Etiquette
• Computer Skills
• Typing
• English
• Upselling
• Administrative Experience
• Office Management
• Personal Assistant Experience
• Management
• Problem-solving
• Team Work
• Reliability
• Flexibility
• Hotel experience
• Multi-line Phone Systems
• Customer support
• Windows
Certifications and Licenses
Food Handler Certification
Assessments
Data Entry — Proficient
August 2019
Entering data quickly and accurately.
Full results: Proficient
Attention to Detail: Inventory — Proficient
August 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Proficient
Basic Word Processing with Microsoft Word — Proficient August 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Proficient
Scheduling — Completed
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Basic Computer Skills: PC — Highly Proficient
August 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Attention to Detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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