Customer Service Network Engineer
Resume:
D. ANDREW DUBITSKY
**** ******** ** ***** ******, MO 63303 636-***-****
Email: ************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented professional with more than 19 years of experience in the fields of Telecommunications and Networking. High professional standards while performing multiple tasks. Strength in learning new systems and programs quickly and effectively. Creative, proactive, and innovative with new job tasks and assignments utilizing SCRUM and KANBAN techniques . Strong communication and project management background.
TECHNICAL SKILLS
Competent in Microsoft Office: Word, PowerPoint, Outlook, Excel; Proficient in systems Remedy,OA, F&E, TCOMS, Netsmart, CTM, Preside, Symphony's PPP, OMS, TBS, Granite and COMS
PROFESSIONAL EXPERIENCE
Centurylink/LightCore (2017-2020): Pre Sales Support COG
●Validated and priced the entire spectrum of product offerings between Centurylink and offnet carriers
●Prevalidated customer service availability to ensure customers needs were met for service
●Coordinated site surveys as requested or if determined one was needed
●Negotiated bundled pricing for the product offerings
●Verified protection schemes matched the customer requirements
●Educated and communicated with sales on network scalability for a better understanding of the products and services offered
●Worked and collaborated with engineers to determine network availability
Centurylink/LightCore (2016-2020): Senior Network Engineer
●Provided design and costing to the Sales team within short intervals defined by service level agreements and departmental metrics
●Applied engineering and networking principles, theories, concepts and technologies to solve complex problems and create innovative network designs
●Conducted system design across platforms used across one or more company entities.
●Demonstrated proficiency in design requirements for CTL products sold through the CNDC process
●Skilled in planning and engineering; analyzed complex local and wide area network systems including the design, evaluation and capacity of access and core technologies in the inside-plant, outside-plant and premise environments
●Handled complex engineering assignments with little direct supervision or guidance
●Exhibited proactive/clear communication, organization and leadership skills.
Centurylink/LightCore (2012-2016): Lead Technician
●Worked directly with engineering and planning for network expansion
●Assembled packages for transport E2E
●Tested path segments prior to network release
●Troubleshooted packet/frame loss and isolated levels
●Lead large natural disaster outage resolution projects
●Installed, maintained, and troubleshooted UPSR and BLSR ring configurations
●Assisted local and national field techs both within and outside our company to configure their equipment
●Competent in Fuji transport, Cisco local and transport, Ciena transport, and Nortel transport box install
●Traveled to stay current on training with new equipment
Centurylink/LightCore (2007-2012) NOC Tech/Provisioning Test & Turn Up
●Managed all trouble tickets that came directly to the NOC
●Escalation management and prioritizing tickets
●Proactive monitoring of the network
●Worked a varied schedule of evenings, days, weekends, holidays, on call, fiber cuts, and training
●Built SONET network paths
●Configured SONET, xWDM, DACS and other equipment
●Worked directly with the customer and/or sales to complete end-to-end testing for acceptance
●Troubleshooting with ILECs
●Assisting engineering with network facilities
●Managed and monitored network capacity
●Performed all grooms and upgrades
●On call at all times
●Worked on the following systems: Netsmart, Preside, CTM/CTS, Metasolv
Anheuser-Busch (2006-2007): MIS Technical Analyst
Mpower Communications (2005): DS1, DS3 and OC level Circuit Designer
MCI (2000-2004): Circuit Designer, Provisioner and Project Manager
MCI (2003-2004): DSL and Frame Relay Technician
EDUCATION
●ITT Technical College - Electronics Engineering (1999-2000)
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