Customer Service Rep
Resume:
VANESSA
GALLARDO
Realtor / Financial Guidance
PROFILE
Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
CONTACT
PHONE:
ADDRESS:
960 Golden Springs Dr
Diamond Bar, Ca 91765
EMAIL:
*******************@*****.***
CERTIFICATIONS
Real Estate License
BRE# 02024592
SKILLS
NetSuite
Social Media Management
Upselling
Typing
Writing Skills
Negotiation
CRM Software
Marketing
Account Management
Presentation Skills
Event Planning
Proofreading
Account Management
Client needs analysis
Quote information
Business planning
Quotes and sales
Cash Management
Team Building
Time Management
Record Keeping
Customer Retention
Customer Service
Marketing and Advertising
Contract Negotiation
Property Valuation
Preparing Contracts
Sales and Marketing
Professional telephone Demeanor
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Verbal and Written Communication
Computer Skills
Organizational Skills
Appointment Scheduling
Market Research
Market Analysis
EDUCATION
Real Estate Trainers
June 2016 – March 2017
WORK EXPERIENCE
Esquire Depositions Solutions - Digital Transcription Coordinator
June 2021 – July 2022
Answer inbound phone calls from clients and provide excellent client service, by researching multiple platforms, to answer inquiries including but not limited to, Invoice Inquiries/Disputes Orders (New, Expedites, Additional Copy Order, Late Copy Order, Backorder) Job Settings, Digital Reporter Availability, Reporter Base, Review files uploaded by the digital reporter for quality, content, and accuracy. Files include Audio files, Annotations, Exhibits. Collaborate with the Digital Transcription Manager to assign the most appropriate transcription resource to every job, in consideration of RARE margin as well as service partner capacity and performance. Provide the transcription vendor access to pertinent files on BOX.com, including but not limited to: Primary Audio, Backup Audio, Annotations, Exhibits, Notice, Digital Reporter’s Signature, Metadata. Reviews BOX.com to retrieve and upload exhibits for jobs taken by a digital reporter pending turn-in on NetSuite. Notifies the attorney/witness of issues with exhibits files that must be mitigated by the attorney/witness.
Consumer Real Estate Solutions - Realtor
March 2017 – Nov 2022
Maintained social media accounts to promote properties and interact with potential clients. Maintained detailed property lists to accurately promote properties and meet client needs. Generated leads for sales and rental properties through cold calls and referrals. Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases. Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use. Collaborated with mortgage companies to accurately determine loan and mortgage options for clients. Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages. Drafted contracts for purchases, sales, home inspectors for home repairs before move-ins and final steps. Wrote and proofread error-free letters, memoranda and other business correspondence. Worked closely with clients to facilitate appropriate loans, inspections and credit reports. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Showed properties to potential buyers and other brokers at open houses and by appointment. Kept record of client contact info on Microsoft Excel system and updated new customer information to keep records current. I created and implemented marketing plans to drive sales. Marketed and sold property for clients by hosting open houses and advertising online and in print. Accompanied buyers and sellers to home inspections and appraisals. Negotiated, facilitated and managed real estate transactions
AutoZone — Customer Service Rep.
January 2016 – March 2017
Handled approximately 60 daily credit and cash transactions for customers with accuracy and speed. Maintained customer satisfaction while handling product returns quickly and professionally. Counted money in drawers at beginning and end of each shift to ensure amounts were correct. Used a POS system to enter orders, process payments, and issue receipts. Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Assisted customers by answering questions and fulfilling requests.
Stay–Home-Mom —
February 2008 – March 2016
I organized multiple fundraisers and door knocked to help the school raise money to build solar panels in the parking lot. Attended many field trips with the teacher and faculty and was in charge of a small group of 4 children. Spent my time volunteering in the front office where I answered phones and entered student information into the systems, helped direct parents to where they needed to be and helped organize their daily tasks. Helped organize spirit week activities. In charge of calling different venders and persuaded them to donate their time and food knowing all proceeds were going directly to student needs. Part of the PTA and attended meeting to make sure I was up to date with what our budget was going towards and to voice any and all concerns I had about the school, faculty and safety of the students.
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