Microsoft Word Proficient, Genesys Proficient, SeaWare Proficient

Location:

Posted:

November 14, 2022

Heather Doherty

********@******.***

Education

State University of New York College at Oswego (SUNY) - Oswego, NY 08/2009- 12/2012

B.A. Broadcast Communications

Work Experience

Disney Cruise Line Celebration, FL 01/2022-Present

Cruise Vacation Agent

Works productively to determine the needs of guests and create solutions to those needs.

Handles pre-cruise situations: reservations, payments, cancellations, and service calls.

SeaWare Touch, Genesys, Slack, Zoom, and Teams, proficient.

The Walt Disney Company Lake Buena Vista, FL 02/2015-01/2022

Quick Food and Beverage Service Relief Cast Member

Stayed knowledgeable about location, company, and general food safety policies.

Provided guest service by recommending activities and experiences based on their interests while collaborating with multiple lines of business.

Coordinator, trainer, and general teller proficient.

Advance Auto Parts Cicero, NY 06/2010-01/2015

Inventory Specialist

•Answered phones and searched inventory in the computer, while verifying orders were delivered meeting customer expectations.

•Managed time by prioritizing delivery schedules and ensuring efficient routes.

•Collaborated with third party companies to help stock inventory in a timely manner.

Disney College Program Lake Buena Vista, FL 01/2012-06/2012

Merchandise

•Projected a positive image and energy while being courteous and respectful to those around me.

•Took initiative by asking if guests needed assistance and stayed attentive to product supply.

WTOP, SUNY Oswego 9/2012-12/2012

Segment Reporter

•Reported on a two-minute segment which included assembled audio and graphic packages.

•Researched stories, which included interviewing people.

Volunteer Experience

Bellewood Baptist Church North Syracuse NY 06/2006-06/2014

Vacation Bible School Teacher’s Assistant

Worked in various small classrooms as needed with infants, toddlers and students in grades k-12.

Developed lesson plans in line with the curriculum and guided children in completing assigned lessons and projects.

Assisted with special events such as neighborhood picnics.

WCNY Syracuse, NY 06/2007-01/2014

Volunteer

•Developed phone etiquette skills by answering telephones and notifying customers of their bid stranding.

References available up request.