Service Representative Customer Support
Resume:
Russell
Ivanac
********@*****.***
Farmington Hills, MI
Summary IT professional focused on going above and beyond to support team and serve customers. Experienced with Proship software, Basic languages and MYSQL databases. Motivated to continue to learn and grow.
Experience
IT Manager/Programmer
Datapak Services Corp • Howell, MI
01/2005 - Present
Developed and support use of Proship when shipping Direct to Consumer and Retail orders.
Monitor and support MYSQL databases.
Develop Business Basic software to improve daily processes. Perform daily tasks to meet company and client needs. Develop/support LogiXml web based reporting.
Provide order pick/pack/ship support.
Create Retail specific SSC18 compliant labels.
Developed VB.NET based software to format and email client requested reports. IT Director / Programmer
Premiere Video • Livonia, MI
01/1995 - 01/2005
Develop/support in-house fulfillment system
Manage IT staff
Oversee and manage company relocation
Network Administration
Review and improve all system based processes
JV Basketball Coach
Clarenceville High School • Livonia, MI
11/1994 - 03/1996
Coach 9th and 10th grade Boys basketball
Senior Programmer Analyst
Alexander Hamilton Life Insurance • Farmington Hills, MI 01/1985 - 01/1995
Helped develop software the would underwrite Life Insurance applications Provide IT support for company users
Network Administrator
Client Service support
Client Service Representative
Maccabees Life Insurance • Southfield, MI
01/1982 - 01/1985
Process premium payments
Provide customer support
Train new CSR's
Skills
Education
Business Management
Pontiac Business Institute • Farmington Hills, MI
11/1981
Associates Degree
Systems Analysis Problem Resolution
Software Development
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