Data Analyst Support Specialist

CHARLES L. OWENS

***** ** ******* ***, ********* Or 97007 503-***-****

PROFESSIONAL SUMMARY

Adaptable healthcare employee accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.

HIPAA, NCQA & ODAG Reporting/Regulations

Department/Section Management

Excel, Word, Outlook, PowerPoint etc.

ICD-9 ICD-10 / HCPCS / CPT Coding

Care 360® (Quest Diagnostics)

Multi-Line Phone Systems

HBS (MS/DOSS Based Pharmacy Database)

Crystal Reports

Cognizant Software Qnxt/CCA/Facets

Scheduling / Accountability

SQL/SSMS/SSRB

Azure Dev Ops/EPM Software

SKILLS

WORK HISTORY

Moda Health (Senior Business Systems Analyst) February 2018 – March 2022

Project management surrounding implementation of IT changes including software, infrastructure, Standard Operating Procedures, configuration, hardware, Implementation of new business/procedures as well as adapting existing procedures to necessary changes. Specialized in online platform creation and maintenance for Provider Searches, Member Portals, Medicare Medicaid Portals, Bill Pay Platforms etc.

Adventist Health (Data Analyst & Care Management Support Specialist) August 2014 – February 2018

Data Analyst - Claims & Utilization Management software configuration, maintenance and enhancement. Lead SI for NCQA certification. Claims Encounter Data extraction & Submission as well as ODAG Reporting for multiple lines of business and all other needs from IP figures to PMPM calculations.

Care Management Support Specialist - Created and managed limited care program for select insured population while liaising between insured members, clinics and Providers. Additionally created and maintained rosters, reports, and SOP’s.

Olson Institutional Pharmacy (Phlebotomist / Pharmacy Technician) July 2005 – March 2013

Performed venipuncture sample draws for MR/DD patients, elderly, and youth clientele in home as well as administering flu vaccines. Taught CPR, First Aid and AED classes to healthcare personnel. Worked in pharmaceutical sales and marketing and performed National Pharmacy Technician duties including Dept. management.

Adult Learning Systems of Oregon (Facilitator) May 2003 – July 2005

Assisted MR/DD clients with everyday life duties as well as charting behaviors and dispensing medications.

ZLB Plasma Center (Phlebotomist / Lab Technician) January 2001 – May 2003

Performed high volume venipuncture plasma draws. Labeling/packaging/testing of plasma and screening potential donors.

Graduated Reynolds High School – July 1999

Phlebotomy Certification through ZLB Laboratories - February 2001

CNA course completion at Evergreen Carrington Rehabilitation Center – January 2003

Oregon Pharmacy Technician License acquired – July 2005

National Pharmacy Technician License acquired – September 2008

Certified CPR / First AID / AED Instructor for the American Red Cross – December 2009

EDUCATION

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