Steven Vaughn

**** ********* ** *** ** Greenbelt, MD 20770

adtiv9@r.postjobfree.com

OBJECTIVE: Seeking a challenging position with a company where I can utilize my excellent customer service skills as well as technological service background to achieve sales targets and enhance revenue.

EDUCATION:

2001 Graduated from Howard High School Howard County Maryland video games, poetry, writing, cooking, traveling, challenges.

2004-2006 Attended Art Institute of Charlotte

· Pursuing B.A. in Interactive Media Design

· Earned grade point average of 3.8 during Summer Quarter 2005

· President/Production Manager for AICH Perpetual Vision Film Festival

2005

EXPERIENCE

Nov 2005- Sept. 2019

FedEx Office and Print Center

1512 East Blvd Charlotte, NC

28203

Third Shift Specialist (full time):

. Set up and produce various forms of printed, typewritten, or other machine-

acceptable original material, using photocopy equipment with reduction,

enlargement, laminating, collating and binding capabilities.

. Perform all phases of equipment set-up, operation and routine maintenance.

. Perform multiple tasks, taking customer orders, giving pricing information,

perform detailed consultative selling to customers, pick up and deliver

customer orders, anticipate customer needs to give high quality customer

service, working with no supervision. Supervise and train co-

workers on various programs, equipment setup, and manual production.

. Experience in the use of various HP, Xerox, Canon, Lexmark, Oce printers. Fiery

Technology, GBC binding equipment, laminators, Kodak and Sony picture stations.

Apr 2004– Oct 2006 Art Institute of Charlotte/Service Bureau 2110 Water Ridge Parkway NC

28217

Printing Technician

· Handled customers requests and complaints about printed coursework and

Media equipment such as Wacom tablets, dv cameras, digital cameras.

Aided clients with the use of programs such as Adobe Photoshop CS,

Illustrator CS, Flash MX 2004, Dreamweaver MX 2004

· Evaluated and examined customers’ needs to produce excellent projects

· Implemented solutions for technical problems with computers and printers

Experienced with the use of XEROX Printer Creo technology, scanners,

and copy machines.

Apr 2000- Sep 2001 Winkler Pools

4903 Edmonston Rd Hyattsville, MD

20781

Manager/Life guard

· Supervised swimmers and pools; head life-guard on duty

· Certified in CPR and First Aid

· Maintained water systems for all pools in facility

. Experienced with water pumps, pool filtration system, ph and chlorine

levels

Jan 1998- Apr 2005 Resource Enterprises, Inc.

14201 Laurel Park Dr, MD

20707

Engineer Assistant (full time and seasonal position)

· Evaluated and renovated premises with the use of architectural work and

electrical repairs as needed for facility

· Assisted with general maintenance, carpentry, snow detailing and plumbing repairs.

PROFICIENCY:

Excellent customer service skills, prompt learner, detail-oriented, fast-paced worker, proficient with Microsoft Office products, Internet, Adobe Software (Photoshop, Illustrator, Acrobat Reader. Page Maker) Macromedia Software (Dreamweaver, Flash.)

INTEREST: Computer technology, print services, film production, web design, graphic design.

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