Support Representative Customer Service

**/**** - **/**** ******** MANAGEMENT

HEALTH AND HUMAN, Austin, TX

Certification as a Certified Texas Contract Manager (CTCM). Analyzing data and presenting reported findings.

Development/implementation of policies and procedures with vendor or stakeholder relations. CAPPS Financial, SCOR, and/or ReHabWorks sytems

Develop scopes of work, specifications for new and existing contracts, processing of contract documents, evaluate contract applications and award new contracts, prepare amendments, renewals, rates, and manages the proposed contract budget. 06/2019 - 05/2020 Direct Sales Supervisor

Charter Communication, Waxahachie, TX

Supervise a team of Direct Sales staff and service partner personnel. Develop strong salesmanship and desire to exceed sales goals with team members. Find the best talent, train and develop successful team members who strive for high ethics in sales and complete customer satisfaction. Increase sales and reduce churn while implementing strategies to promote high team morale. Ability to lead and facilitate workgroups. Monitor and evaluate team performance daily, week over week and month over month.

04/2017 - 06/2019 Sales Support Representative

Cintas First Aid & Safety, Austin, TX

Outside Sales and Service to 300 small and large local businesses with First Aid, Safety and OSHA Training Products. Generate strong sales growth through market research, relationship building and target audience awareness. Effectively perform product demonstrations and sales/technical presentations to meet/exceed sales quotas. Ability to evaluate contracts and recommend future actions. Ability to negotiate features of contract.

10/2006 - 01/2017 Sales Manager

AT&T Mobility, Austin, TX

Managed day to day operations with a team of up to 22 direct reports in a high traffic, retail environment. Consistently exceeded sales metrics in location by hiring, coaching and developing team members effectively, while encouraging growth and building up team morale with strong structure and support systems. Upheld high standards in operations, customer service and maintained top audit results in the region each year. Strong ability to interpret policies, procedures and regulations. Michael Cubberley

502 CHANDLER BRANCH DR, LEANDER, TX 78641-2413

Phone: 520-***-****

Email: *****************@***.***

Objective

I've spent most of my career in Telecommunications and now Contract Management for the State of Texas (HHSC). I am in search of a career to where I can utilize my vast skill set that I have accrued over the years. My strengths are in leadership, sales and operations management, along with contract management and monitoring.

Ability Summary

Effective skill set in the follow, telecommunications, contract negotiations, leading teams, strong ability to training and development of future leaders, contract laws and guidelines for writing an effective vendor contract, procurement methods, attention to detail, experience in facilitation, customer service, and data analysis.

Employment History

General High School

Curriculum

High School Equivalency

Diploma

Pima Community College,

Tucson, AZ

09/2020 Certified Texas Contract Manager

Comptroller of Public Accounts

MY INTERESTS: German Shepherds, Travel Scuba/Snorkeling, Woodworking, Drone Photography, Technology, Exploring,

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

OTHER TITLES HELD: Area Sales Manager, Market Merchandiser/Product Trainer, Business Account Executive, First Aid and Safety Trainer, Contract Specialist. Additional Information

Detailed References

Contact this candidate