Sales Associate Customer Service

KAREN VO

Seattle, WA

425-***-**** *********@*****.***

Objective

Currently studying Health Informatics and Health Information Management at the University of Washington. Seeking data management opportunities with an interest in healthcare and willing to learn new skills to gain experience in the field.

Summary of Skills

● Ability to follow guidelines, protocols, and

procedures established by organization

● Effectively leads and supports team to

meet goals and expectations

● Capable of critical thinking to solve

problems

● 2+ years of customer service experience

● Proficient in Microsoft Office, Word, Excel,

and PowerPoint

● Detail-oriented

Work History

Patient Services Specialist March 2022 – Present

UW Medicine Heart Institute – Montlake Seattle, WA

● Performe reception and discharge services with excellent customer service skills.

● Coordinate referral process, medical records, and care with other services.

● Obtain and verified registration information/insurance.

● Schedule appointments consistent with patient needs and clinic scheduling guidelines.

● Sort and distribute faxes and mail on a daily basis. Barista — Student Dining Assistant Sep 2021 – March 2022 Husky Den Dining Seattle, WA

● Worked with a team to brew and serve espresso beverages specially made for each customer.

● Operated point of sales (POS) system.

● Assisted customers and answered questions regarding menu items, ingredients, location of retail items, current prices, and available goods.

● Followed established food safety guidelines, and maintained established standards of cleanliness.

Sales Associate Aug 2020 – Dec 2021

Bath & Body Works Everett, WA

● Operated point of sales (POS) system.

● Met selling goals/expectations during scheduled shifts.

● Built a highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and email.

● Abided by policies and procedures in daily operations as directed. Education

University of Washington Sep 2020 – Present

Bachelor of Science in Health Informatics and Health Information Management Seattle, WA

(Anticipated Graduation Date: June 2023)

● Dean’s List, Autumn 2020 – Spring 2021

● Relevant Coursework: Management Concepts with HIM Applications, Legal Concepts for Health Fields, Healthcare Delivery and Policy, Foundations in Health Information Management Affiliations

American Health Information management Association Oct 2021 – Present

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