Phlebotomy Technician Customer Service

Adriana Rosas CPT - Phlebotomy Technician

Pearland, TX 77584 425-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Hard-working certifies Phlebotomy Technician. Ability to multi-task, stay organized and provide excellent customer service. Motivated to continue to learn and grow while serving customers effectively and paying attention to detail

PROFESSIONAL SKILLS

•Knowledge of medical terminology, disease processes, anatomy, and physiology

•Understand the responsibilities of patient care and monitoring, safety, and compliance

•Grasp the importance of customer service, communication skills and professionalism

•Appreciate the role of HIPAA, OSHA, COLA and CLIA-waived testing

•Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory

•Effectively communicate with patients, doctors, and medical staff efficiently and understand the importance of bedside manner

•Verify patients’ identity to ensure proper labeling of specimens and entry of information into a database

•Assemble and maintain equipment such as needles and specimen containers

•Keep a clean, sanitary, and safe work environment

•Bilingual

EDUCATION

MedCerts Livonia, MI Oct 2021 – Dec 2021

Phlebotomy Technician Program:

Pearland High School Pearland, TX June 2013

Diploma

CERTIFICATIONS

Certified Phlebotomy Technician, NHA Pending

PACE: CSC (Customer Service) Certified

PROFESSIONAL EXPERIENCE

P.L. Marketing Newport, KY Apr 2015 – Dec 2021

Kompass Representative

•Lead store manager for five consecutive years

•Responsible for all aspects of the store

•Demonstrated time management and efficiency

•Approached and assisted customers while in the store

•Maintained clean and organized work environment

A Treasure of Dreams Inc. Friendswood, TX. Apr 2022 – Present

Day Habilitation Specialist

Worked one on one providing direct support to clients in the communities

Help clients achieve their daily goals

Used good behavior management and crisis intervention strategies when needed

Completed all documentation

CORE QUALIFICATIONS

Strong understanding of developmental disabilities

Good interpersonal skills

Highly passionate and patient

Strong critical Thinking abilities

Excellent crisis intervention strategies

Understands client-centered Approaches

Contact this candidate