Network Engineer Service Delivery

Jeffrey D Wilde

Underwood, MN 218-***-**** *********@*****.***

Results-driven professional with over 15 years of experience providing leading network engineering, information technology, and incident management for a variety of institutions, clients, and stakeholders. Adept at project management, cybersecurity, process and continuous improvements, and software development/lifecycle management. Collaborative and engaging, with a proven track record of directing cross- functional teams throughout the performance of institutional deliverables in a cost-effective manner. Professional Experience

The Park Region Mutual Telephone Company Underwood, MN Network Engineer/Manager April 2000 - Present

● Facilitated $60k in cost savings across help desk services provided by streamlining and maximizing the effectiveness of internal processes and procedures without sacrificing quality assurance across IT operations and improvements

● Implemented the first high speed internet connectivity within the area via ATM and xDSL technologies to increase network speed and efficiency while also leading metropolitan and LAN architecture, performing all project scope and integration in 14 days

● Directed the creation of a multicast network across five service providers to promote timely data distribution to 10k recipients across five service providers, utilizing IGMP and PIM specifically for video services

● Developed a ROADM network, performing all strategic planning and solution development to increase and expand connectivity by 20%

● Designed and ensured connectivity across Cooperative Network Services Metro Ethernet network, addressing, and resolving any and all issues promptly for 19 member companies in addition to working with ELINE and ELAN services

● Perform IT environment forecasting to determine necessary expenses and needs across the network to prevent gaps in information security and connectivity

● Promote Internet independence, leading the registration of a unique IPv4/v6 and ASN address space in addition to engineering and ensuring sustained internet connectivity across tier 1 providers and Internet exchanges

● Manage the scheduling and execution of network improvements as well as network and lifecycle management modifications, creating all roadmaps and strategic planning Additional Experience

Senior Network Engineer West Publishing Eagan, MN

● Supported over 5K end users and technical experiences, leading network maintenance, process improvements, and issue resolution as appropriate

● Directed 6 Network Engineers to promote high levels of network security and network load balance for Westlaw on the Web, communicating executive functions and ensuring the on time and within budget performance of all institutional deliverables

● Spearheaded $20k in cost savings concerning help desk services rendered, assessing and aggregating service delivery metrics to maximize value added impact provided to all end users

● Maintained compliance with internal and external regulations and policies in addition to promoting high levels of security across all information present within each network Core Competencies

Computer Networking (from Software to Routing), Private Network Development, Design, & Maintenance, Network Engineering, Dynamic Routing, Cost Control, Process & Continuous Improvement, Security, Information Technology, Project Management, Connectivity, Forecasting, Roadmap Development Technical Proficiencies

Technology: OSI, TCP/IP, ROADM, DWDM, CWDM, Routing/Switching, LAN/WAN, MPLS, VPN, QinQ, Ethernet, POE, xDSL, GPON, T1/T3, ATM, SONET, E-Line, E-Lan, NAT/PAT, Multicast, ACL, Wireshark, Office365, Veeam, Ring, Mesh, IP Subnetting

Operating System/Language: IOS XR, IOS, IOS XE, NX-OS, FortiOS, VMware, Windows Server, UNIX, Linux, Windows 10, Perl, AWK, Expect, C, HTML, PHP Systems: Cisco ASR/Nexus/UCS, Fortinet Firewall, Juniper Firewall/Router, Accedian, Ciena Z-Series, Transition Networks, MRV, DELL, EMC, Tegile, Arbor, NetScout, Office365, Veeam, SolarWinds, RocketCyber, Microsoft Azure, Wasbi cloud storage

Protocols: IPv4/6, BGP, OSPF, RIP, TCP/IP, STP, ERPS, DHCP, IGMP, PIM, SIP, RTP, DHCP, VoIP, DNS, SMTP, Radius, SAML, OATH, HTTP, QOS, HSRP, LLDP, CDP Education/Certifications

CCNA Training

Bachelor of Science in Business Computer Information Systems, St. Cloud State University

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