Security Officer Customer Service
Resume:
Delois Tracey
•***************@*****.*** •786-***-**** •Jonesboro, GA
Experienced security professional with multiple years in customer service. In hopes to leverage 15+ years of security while collaborating with diverse teams and leading with quick decision making and creative problem resolution to deliver legendary customer service.
SKILLS
Communications
Interpersonal
Reporting
Multi-Tasking
Security Operations
Surveillance
Safety Management
Security and Fire Inspection Procedures
Customer Service
Concierge
Sharp Problem Solver
Energetic attitude
Time Management
WORK EXPERIENCE
Morning Start Transportation – Miami Gardens, FL – November 2017 -June 2018
Driver
Successful and timely pick- up and drop- off of Client Children for school. Ensuring specific routes are not obstructed. Interacted with client and children with professionalism. Maintained medical history filing of all youth.
Field Force Protective Service – Miami Lakes, FL – December 2017- June 2018
Security Officer (Front Gate Security)
Maintained appropriate automated and manual logs and computer databases. Monitor and control access of residents and visitors in and out of gated community by ensuring positive resident identification. Assist visitors with directions to various locations. And provide other customer service functions. Camera surveillance in and around gates.
Kent Security – Miami Shores, FL - December 2015- September 2017
Security Officer
Monitoring Garage Cameras
Port Everglades Pet Security - Hollywood, FL - October 2013 to June 2015
Security Officer
Access control
Sun Life Stadium/Centerplate - Miami Gardens, FL - July 2012 to June 2018
Cashier
Customer Service, taking order, and cleaning.
Betsy Warrick - Coral Gables, FL - March 2013 to August 2013
Caregiver
Cared for elderly patients.
American Guard Service - Miami, FL - July 2008 to June 2011
Security Officer
Access control port of Miami cruises lines
Weiser Security Services - Miami Lakes, FL - January 2003 - November 2008
Security Officer/Site Supervisor
Access control at a gated community, Front desk security at condominiums.
Big Lots - Pembroke Pines, FL - November 1998 - May 2002
Frontend Supervisor (3rd key holder)
Stocking, markdown, store deposit, payroll, and open and closing store. Store prep for major sales events.
EDUCATION
Muhammad's High School - Opa-locka, FL - 1989 to 1990
Coral Gables Sr. High - Coral Gables, FL - 1976 to 1978
CERTIFICATIONS
Transportation Worker Identification Credential
State Certified Security - Class “D” License - December 2002 to Present
CPR
Hazardous Materials
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