Nurse Practitioner Patient Access
Resume:
SUSAN MOORE, BSN, MPH, MSN-ARNP
Ottawa, KS 66067
785-***-**** (Cell)
Profile
Self motivated, energetic, seasoned Healthcare Management Executive and Nurse Practitioner who has experience in acute care and outpatient clinics. Strong qualifications in patient flow coordination, regulatory compliance, Quality/VBP/Core Measure integration, inventory/materials management, plant operations, project development, budgeting/finance, human resources and strategic planning. Passion for compassionate, excellent care.
Executive Summary
25 years of senior level healthcare administration including:
Improved operations through system redesign, integration, and financial management
Strategic planning, market analysis, and growth of healthcare services.
Lean administrative team with creative reporting relationships
Leadership in respectful partnerships between physicians and hospital.
Executive Experience
Director of Clinical Quality: Olathe Health Physicians – Responsibilities include Physician Quality with MIPS, CPC+ and Patient Satisfaction. Primary Care, Specialty Care and Rural Healthcare advanced practice providers report to me. COVID 19 liaison. Development of structure, standardization, and expansion of patient access through UC. 11/2019 to Present
Ransom Memorial Hospital: 44 bed, JCAHO accredited acute care hospital with 6 physician staffed clinics, 1 express care clinic, occupational medicine and wound care.
CNO at RMH 2/1997 to 10/2014
CNO responsibilities included oversight of clinical services, including provision of care with evidenced based standards, to all nursing areas, employee health, education, cardiac rehab, pharmacy, social services, utilization review, JA Thomas coding program, corporate compliance, chaplain services, home health and risk management.
Responsibilities also included direct reporting relationship for plan operations during a $9M dollar expansion/renovation project. Direct reporting relationship for materials management.
Accomplishments
Value based purchasing scores resulted in recoupment of additional monies through improved HCAHPS and core measure scored.
Completed $9M dollar expansion/renovation on time, on budget, and without debt.
Gained JCAHO accreditation multiple times.
No law suits during my tenure as the Risk Manager
Increased the case mix index from 1.04 to 1.4.
Active on Medical Staff service committees such as ICU, ER, OB Cardiology and Pharmacy and Therapeutics.
Approximately 1-2% turnover rate among the nursing departments.
Eliminated agency usage.
Member of the Kansas Hospital Association committee for policy and advocacy.
APRN Experience
Certified Acute Care Nurse Practitioner Jan. 2006 to present
Cotton O’Neil Clinic-Emporia 12/2017 to 11/2019
Full time ER Internal Medicine Clinic in a practice that has been in existence for 91 years. Caring for complex medical patients by establishing them to the practice, managing their care, hospital follow ups, and acute needs.
RMH Fulltime APRN 10/2014 to 10/2017
Moved into the Internal Medicine Clinic full time to help with a practice expansion and to obtain RHC designation.
PRN in the also as a Hospitalist APRN Lawrence Memorial Hospital – 173 bed, acute care top 100 hospital, community owned, not-for-profit hospital, with approximately 30,000 ER visits annually and a very active inpatient census.
PRN as an APRN in the Olathe Healthcare System from 2010 until 2011. I floated to 7 primary care or urgent care clinics where needed.
Previous Experience
August 1994-1997: Director of Nursing, Pioneers Hospital, Meeker, CO, a combination acute inpatient and long term care facility.
Pioneers Hospital was a small hospital classed as “frontier.” Duties similar to above, including continued emphasis on my participation in clinical care.
February to August 1994: Float Nurse, Baptist Hospital, Miami, FL, a 600+ bed tertiary care facility
December 1993-Feb. 1994: Staff Builders, Home Health Services, Miami, FL, a for-profit home health care agency.
Provided Home Health to a complex and wide-ranging group of patients.
May to November 1993 Director of Nursing
Health South Rehabilitation Hospital
Miami, FL
June 1990 to May 1993 Director of Nursing
Laurens County Hospital
Clinton, SC
January 1989 to June 1990 Staff Nurse to Nurse Manager for ICU and CCU
Nashville, Memorial Hospital, Madison, TN
January 1988 to Dec. 1988 Staff Nurse while attending Graduate School
Park West Hospital, Knoxville, TN
May 1985 to Dec. 1987 Nursing Supervisor
St. Joseph’s Hospital, Ashville, NC
Sept. 1983 to May 1985 Staff Nurse/Charge Nurse
CJ Harris Hospital, Sylva, NC
May 1982 to Sept 1983 C.N.A. until RN graduation 5/83
St. Joseph’s Hospital, Asheville, NC
Education
Master of Science in Nursing – Acute Care Nurse Practitioner, 2006
Saint Louis University – St. Louis, MO
Master of Public Health, Administration and Health Planning, 1988
University of Tennessee, Knoxville, TN
Bachelor of Science, Nursing, 1983Western Carolina University, Cullowhee, NC
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