Operations Manager & Quality Manager

JAMES BLUME

Phone: 281-***-**** Email: *********@*******.***

PROFESSIONAL SUMMARY

Experienced distribution and warehousing facility leader with more than 20 years of developing and leading effective warehouse teams. Managed in a variety of operational settings that include: Third Party Logistics, Reverse Logistics, E-commerce and Consumer Electronics. Skilled in facility layout and re-design using Lean Principles.

CORE COMPETANCIES

Inventory Control Practices Safety Audits and Compliance Quality Programs

Key Performance Indicators Continuous Process Improvement Lean Concepts

Facility Layout and Design Warehouse Management Systems Team Building

PROFESSIONAL EXPERIENCE

Reverse Logistics Operations Supervisor DB Schenker August 2021- March 2022

Oversaw the implementation of reverse logistics operations of Cisco Systems DEMO Loan Services Business Unit.

Coordinated the transfer and receipt of 175,000 units from the prior 3PL provider.

Developed processes and work instructions to support training for all operational roles.

Established and accountable for operational Key Performance Indicators for Inventory, On-time receiving and shipping.

Trained the warehouse employees and equipment operators on procedures and monitored employee performance against established expectations.

Partnered with onsite 4PL to provide materials for their IT lab testing process.

Operations and Quality Manager CTDI May 2017 – January 2021

Managed the Operations of a multiple shift, full-service Logistics center to receive, test, refurbish, package and re-ship returned and OEM Set Top Boxes and Modems of more than 100,000 units monthly in the Houston market generating over $6 Million in revenue.

Established Cross dock operations and re-designed storage area to support Verizon and T-Mobile contractor requirements for the Houston market.

Restructured the physical facility layout leading to increased production capacity of 30%.

Directed branch safety programs which included weekly safety walks, monthly safety meetings, daily stretches, and all Covid-19 policy compliance.

Implemented comprehensive 5S program for all departments of the operation.

Oversaw inventory control and cycle counting programs in Oracle with 99%+ accuracy.

Administered compliance to DOT requirements for 6 CDL drivers of delivery fleet.

Coordinated preparation and recovery efforts to support extremely high demand of Comcast products resulting from Hurricane Harvey without missing any orders.

Healthcare Provider April 2011–April 2017

Responsible for 24-hour care of a family member.

Operations Supervisor Exel Logistics February 1999 – July 2012

Lead a team of 40 associates performing daily tasks for a multiple site manufacturing operation for HP computers.

Facilitated and managed all facets of the operations including the manufacturing line.

Partnered with on-site client representatives to ensure that daily requirements were met and planned for future production expectations.

Establish the Industrial Powered Vehicle budget and all equipment needed to ensure a cost effective and highly efficient operation.

Operations Supervisor Houston Chronicle April 1996 – January 1999

Directed a team of 125 associates in the nightly production of the largest published newspaper in the Houston region.

Increased productivity using Lean Manufacturing Techniques resulting in on-time deliveries increasing from 91% to 99%.

Created partnerships with the Press Room, Insert Machines, Postal Machines, warehousing, and delivery fleet to ensure that delivery deadlines were met.

EDUCATION

B.S. in Business Administration, Minor in Computer Science – University of Kansas

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