Customer Service Administrator

Diana L. Ponce

915-***-****

************@******.***

Objective:

Seeking a position with a company which will require me to

utilize my skills, abilities and experience field to ensure the

company’s success

Jobs:

August 2021-present

Adecco/ the toro company

Logistics administrator: Answer emails, Call carries, do

amazons, Canadas, schedule truckloads, work on tms, print

orders, filed paperwork, communicated with drivers.

Supervisor

ISAAC COLMERO

PH:915 -271-7904

Jan 28,2019- November 30,2019

Alorica/Customer Service

Talked to customers over the phone, email, online chat or social

media to resolve their Que or concerns. Maintained and updated

costumer information as necessary calmly attempt to resolve and

de-escalate any issues. Escalates calls to supervisor when

necessary and appropriate. Respond to requests for assistance

and/or possible processing of credit card authorizations. Tracked

call- related information for auditing and reporting purposes.

Provide feedback reports on calls related to downtime and/or

training issues. Upsells to customers as necessary.

Supervisor

Jose Ianni

Ph: 915-***-****

Language: English and Spanish, read and write.

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