Center Agent Call

RICHARD AREWA

No. **, Ondo Street off Miyaki, Oworonshoki Lagos. 070********,

*********@*****.***

Personal Data

State of Origin: Osun

Local Government Area: Boripe

Date of Birth:

5th August, 1992

Gender: Male

Marital Status: Single

Professional Summary

Experienced service-oriented individual with strong phone handling skills and ability to adapt to different personalities. Strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

Skills

• Effective Communication

• Persuasive and Persistent

• Ability to negotiate with clients

• Consistency and Perseverance

• Data management

• Interpersonal communication

• Strong customer relation

• Microsoft Office expertise

Work History

1. Call Center Agent

First Bank of Nigeria (FBN) 11/2020 to 03/2022

Responsibilities:

Manage several inbound and outbound of calls in an efficient and effective approach by applying various application such as CRM and Finacle in resolving customer’s complaints, requests, and enquiries toward the achievement of the organizational set goals and objectives

2. Tele-Sales Agent

Paycom Nigeria Limited (OPay) 02/2018 to 11/2019

Responsibilities:

• Handle customer’s complaints, provide appropriate solutions and/or alternatives Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies and take the extra mile to engage customers through effective management of large inbound and outbound of calls

Education

Bachelor of Science: Economics

Second Class Honour (Upper Division)

Federal University Dutsinma Katsina

2016

Secondary School Certificate Examinations

Auntie Ramatu College Katsina

2012

Professional Certifications/Courses

• Introduction to Corporate Finance Institute 2020 Credential ID: 18878973

• Economics for Capital Markets (Corporate Finance Institute) 2020 Credential ID: 18520362

• Forms of Business Structure (Corporate Finance Institute) 2020 Credential ID: 18954849

Seminar/Conference Attended

Nigeria’s Economic Development Conference (NEDCO)

2016

Award of Excellence

Award for academic excellence for four consecutive sessions as an undergraduate National Youth Service Corps

State of Service: Ogun 2016 to 2017

Place of Primary Assignment: Muslim High School Ago-Iwoye, Ijebu-North Discharge Certificate Number: A003452097

Hobbies Language Proficiency

• Reading

• Brainstorming

• Information hunting

Reference

Confidential referees available upon request.

• English

• Yoruba

• Hausa

Contact this candidate