Correctional Officer Customer Service

Dedicated worker with excellent interpersonal skills, time management and organizational skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

MANAGER — Citi Trends

Texarkana, Tx, August 2018 - Present

DAYCARE INSTRUCTOR — Opportunities Inc.

Texarkana, AR, February 2016 - July 2018

CORRECTIONAL OFFICER — Miller County Juvenile Detention Center Texarkana, AR, February 2014 - May 2016

CORRECTIONAL OFFICER — Bowie County Correctional Facility Texarkana, TX, January 2006 - April 2016

HIGH SCHOOL DIPLOMA

Kawanna Mitchell

Phone 903-***-****

Email ********.**@*****.***

Address Texarkana, Tx 75503

• Orchestrated administrative activities directly related to products or providing services.

• Responded quickly to meet customer needs and resolve problems, to include assistance with accounts.

• Provided efficient and courteous service to customers at all times.

• Coached and motivated team, driving sales and delivering exceptional customer service.

• Assisted in preparing food and serving meals and refreshments to children.

• Communicated with children's parents or guardians about daily activities, behaviors and related issues.

• Taught developmentally appropriate skills to promote academic, social and emotional growth.

• Generated reports detailing shift activity and incidents.

• Controlled disruptive behavior by voicing verbal orders and using physical force.

• Communicated with other staff and main control to inform about inmate behaviors.

• Recorded prisoner identification, charges and incidences of inmate disturbance to keep daily logs of prisoner activities.

• Assigned duties to inmates, provided instructions as needed.

• Maintained records of inmate identification and charges. PROFESSIONAL SUMMARY

EXPERIENCE

EDUCATION

— Texas High School

Texarkana, TX, May 1992

• Computer Proficiency • Microsoft Office

• Customer Service • Regulatory Compliance

• Analytical Thinking • Effective Written and Verbal Communication

• Excellent Attention to Detail • Issue and Complaint Resolution SKILLS

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